Office Manager - Parramatta & Central Sydney/Burwood

• Ongoing x 2 – Full Time – 35 hours per week and Talent Pool 

• Clerk Grade 5/6 (between $97,027 - $107,059) plus super and annual leave loading 

• Location – Parramatta (FamAC) & Central Sydney/Burwood (DVU) 

About us 

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices. 

About DVU & FamAC 

We are seeking a dedicated and experienced Office Manager to join our team. One role will support the Domestic Violence Unit (DVU) and the other role will support Family Law Service for Aboriginal Communities (FamAC). 

Domestic Violence Unit (DVU) is a state-wide specialist team comprising lawyers, case workers, mental health workers, and financial counsellors. DVU team work collaboratively to assist clients who have experienced domestic and family violence, addressing their legal and other needs. 

Family Law Service for Aboriginal Communities (FamAC) is an Aboriginal-led service dedicated to supporting Aboriginal and Torres Strait Islander families and children in family law and care & protection matters. FamAC team provides advice, early intervention support, outreach, and casework litigation to families and children currently involved in or at risk of being involved in family or care & protection proceedings. 

About the Roles 

Are you ready to take the lead in a fast-paced, rewarding environment? We’re seeking enthusiastic and proactive Office Managers to join our teams. 

Reporting directly to the Solicitor in Charge, you will play a vital role in driving the operational success of your team. Your key responsibility will be to ensure the smooth delivery of client services while managing daily office operations and facilitating seamless interactions with clients. 

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.  

About You 

You’re a natural leader with experience in managing small and medium sized specialist teams and overseeing office operations. With a proven track record in a similar role, you’re eager to bring your expertise to an autonomous position that offers variety and challenge.  

Your excellent communication skill both written and verbal, allow you to build strong relationships with internal and external stakeholders, delivering exceptional customer service at every opportunity. 

Your attention to detail and creative problem-solving mindset empowers you to identify innovative ways to improve office processes, increase efficiency, and elevate the client experience.  

If you're a self-motivated individual with a passion for making a difference, we want to hear from you! 

WHY YOU SHOULD JOIN LEGAL AID NSW! 
 

We are committed to diversity and inclusion 

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard. 

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.   We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au  

Other benefits of working with us 

• You will have access to training, development and mentoring opportunities. 

• We are an accredited Flex Ready certified employer and are recognised as leaders in flexible work. 

• Flexible work arrangements, many of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life. 

 The essential requirements for this role 
 

 You must: 

• Be willing to do a Criminal Record Check and a Working with Children Check 
• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies) 

The Family Law Division have a number of roles where it is a statutory obligation for staff to hold a valid Working With Children Check. You will be required to provide your Working With Children Check details prior to commencement in any role requiring the check. 

How to apply 

 
You MUST submit your application online.  If you submit your application late or by email it will NOT be accepted. 

 Your application must include: 

• Your resume (no more than 5 pages) 
• A cover letter (no more than 2 pages). In your cover letter, please address the following questions below:
   

1. Describe how your communication and leadership skills will enable you to succeed in this position and ensure smooth office operations? 
    

2. Can you provide specific examples of how your previous experience and skills align with the key responsibilities of this Office Manager role? 

Make sure your application is complete, and you have answered all questions before you submit it. 

Do you need help to apply?

If you have questions about the role, you can contact the Hiring Manager – Fiona Glenton (02) 9219 5614 or email: fiona.glenton@legalaid.nsw.gov.au 

Talent Pool  

• We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies in remote locations over the next 18 months.  
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have. 
• The Role Description sets out the responsibilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
• Applying for a Role
• Working at Legal Aid NSW