Legal and Client Support Officer - Port Macquarie

• 2 x Full Time ongoing positions 

• Join our dynamic team at Port Macquarie Legal Aid 

• Part-Time/job share arrangements will be considered 

About us 

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices. 

About the role 

We have exciting opportunities for two ongoing Legal and Client Support Officer, Clerk Grade 3/4 to join our vibrant administration division at Port Macquarie Legal Aid NSW.  

As the first point of contact, you'll engage with clients facing complex legal and non-legal challenges, providing essential information and coordinating the support they need. Your role is crucial in ensuring our clients receive the best possible outcomes while offering clerical and legal administrative support to our dedicated legal teams. 

Port Macquarie, a major service centre and beloved holiday destination on the stunning Mid North Coast of New South Wales, offers a unique lifestyle with its rich history, superb nature reserves, pristine beaches, and world-class surfing and fishing spots.  

Join us and be part of a team passionate about making a difference.  

About you 

You are a committed, client focussed team member. You are a team player who delivers consistent quality services in a high-volume environment. Your high-level communication skills support you in dealing with our clients and legal staff interactions. These interactions include reception, phone and legal administrative functions. 

Apply now and embark on a rewarding career journey with Legal Aid NSW! 

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months. 

WHY YOU SHOULD JOIN LEGAL AID NSW! 

We are committed to diversity and inclusion 

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.  

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.   

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au. 

Other benefits of working with us 

• You will have access to training, development and mentoring opportunities. 

• We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life. 

The essential requirements for this role 

You must: 

• be willing to do a Criminal Record Check  

• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies) 

• live in NSW or willing to relocate to NSW 

How to apply 

You MUST submit your application online. If you submit your application late or by email it will NOT be accepted.  

Your application must include: 

• your resume (no more than 5 pages) 

• cover letter (no more than 2 pages). In your cover letter, please address the following two targeted questions: 
   

1. Please describe a time when you had to manage multiple tasks with tight deadlines. How did you ensure everything was completed on time and to a high standard? 

2. Please describe an instance where you went above and beyond to assist a client. What motivated you to do so, and what was the result?   

Make sure your application is complete and you have answered all questions before you submit. 

Do you need help to apply?

It’s important to properly prepare before you apply for a role. Here is some other information to help you:  

• If you have questions about the role, you can contact the Talent Acquisition Business Partner – Axel Maire on email:Axel.Maire@legalaid.nsw.gov.au 

• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have. 

• The Role Description sets out the responsibilities of the role. 

• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.   

• Applying for a Role 

• Working at Legal Aid NSW 

• Guide to creating a resume and cover letter 

Closing Date: Thursday 29th May, 11.59pm