Administrative Support Officer - Family Dispute Resolution

Administrative Support Officer – Talent Pool 

Clerk Grade 1/2 

• Ongoing and Temporary Talent Pool – Full Time 35 hours per week  

• Clerk Grade 1/2 ($73,522 - $79,931) plus superannuation and annual leave loading 

• Location: Central Sydney (Haymarket) 

About us 

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices. 

About the role 

The Administrative Support Officer provides a range of clerical and administrative services including but not limited to, data entry, account processing, liaising with internal stakeholders and providing effective and efficient support to the section they are assigned to in Legal Aid NSW.  

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months. 

No pre-existing experience in a legal setting is required. 

About you 

You are a committed, client focussed team player who delivers consistent quality services in a high-volume environment.  

Your high administration skills will enable you to undertake a range of tasks in this role, including processing intake checklists, closing files, managing bookings for mediation process, invoice processing, answering and returning phone calls. Basic computer skills and knowledge of Microsoft Word and Excel programs are required, as they will be used extensively in this role. 

During your initial training, you will be required to work from the office 3-5 days per week. After the initial training is complete, work from home and flex work arrangement are negotiable pending operational needs.   

WHY YOU SHOULD JOIN LEGAL AID NSW! 

We are committed to diversity and inclusion.

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.  

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.   

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au. 

Other benefits of working with us

• You will have access to training, development and mentoring opportunities. 

• We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life. 

The essential requirements for this role 

You must: 

• be willing to do a Criminal Record Check  

• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies) 

How to apply 

You MUST submit your application online. If you submit your application late or by email it will NOT be accepted.  

Your application must include: 

• your resume (no more than 5 pages) 

• cover letter (no more than 2 pages). In your cover letter, please address the following two questions: 

1. In this role you will be asked to perform different tasks with varying deadlines. How would you manage, plan and prioritise these tasks? 

2. Tell us what administrative skills, experience and qualities you can bring to this role which will assist you in providing excellent administrative support and customer service. 

Make sure your application is complete and you have answered all questions before you submit. 

Do you need help to apply? 

It’s important to properly prepare before you apply for a role. Here is some other information to help you:  

• If you have questions about the role, you can contact the Hiring Manager Stephen Pothouse (02)9219 5837or email stephen.porthouse@legalaid.nsw.gov.au   

• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have. 

• The Role Description sets out the responsibilities of the role. 

• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.   

• Applying for a Role 

• Working at Legal Aid NSW

Closing Date: Wednesday 12/03/25 at 11.59pm