Learning Management System Administrator

• Ongoing Full-Time  

• Location – Sydney (Haymarket)  

• Flexible/hybrid work options available  

About us 

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices. 

About the role 

The Learning Management System (LMS) Administrator works within the Learning and Organisational Development (LOD) team to administer the learning management system across Legal Aid NSW. This role supports the delivery of high-quality, reliable and professional learning services, which in turn support the people of Legal Aid NSW to serve our clients. 

About you 

As the central point of contact and the subject matter expert for LMS, you will be engaged in delivering excellent learning services that support Legal Aid’s employees. Your knowledge, skillset and judgement ensures that content and data is up to date and accurate. 

Your ability to facilitate information session for end users and excellent communicational skills will support the effective use of the LMS for end users.  

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months. 

WHY YOU SHOULD JOIN LEGAL AID NSW! 

We are committed to diversity and inclusion 

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.  

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.   

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au. 

Other benefits of working with us 

• You will have access to training, development and mentoring opportunities. 

• We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life. 

The essential requirements for this role 

You must: 

• Extensive experience and knowledge of Learning Management Systems and learning modules created to comply with SCORM standards.  

• be willing to do a Criminal Record Check  

• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies) 

Key knowledge and experience  

• Proficiency in using Learning Management Systems, including learner administration, program management and reporting.  

• Proficiency in creating and updating intranet content using Sharepoint.  

• Experience supporting system users, including creating learning support resources and conducting information sessions for individuals and small groups. 

How to apply 

You MUST submit your application online. Your application must include: 

• your resume (no more than 5 pages) 

• cover letter (no more than 2 pages). In your cover letter, please address the 2x targeted questions below and include how your knowledge and experience relate to the role listed in the position description. 

Targeted Questions 

1. Please provide a brief overview of the Learning Management System/s you have worked with and your role in supporting them. 

2. Please provide a brief description of a time where you worked with an LMS user to resolve an issue with the system. 

Make sure your application is complete and you have answered all questions before you submit it. 

Do you need help to apply? 

It’s important to properly prepare before you apply for a role. Here is some other information to help you:  

• If you have questions about the role, you can contact Craig Cole via email: craig.cole@legalaid.nsw.gov.au.  

• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have. 

• The Role Description sets out the responsibilities of the role. 

• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.   

• Applying for a Role 

• Working at Legal Aid NSW 

CLOSING DATE: Sunday, 2 February 2025, 11.59pm