Senior Advisor

• Temporary contract up to 12 months, with potential to become ongoing
• Clerk 9/10 - $129,464.00 -$142,665.00 plus super and entitlements
• Sydney Office (Haymarket) with flexible/hybrid work arrangements available

About us

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

About the role

The role provides high quality, ethical strategic advice on key consultation, negotiation and dispute resolution processes with employees, unions and employee representative groups on a range of complex workforce relations issues.

Provides initial advice in the management of workplace issues and complaints, including the conduct and coordination of facilitated resolution processes with a restorative and educative focus where possible. Coordinates formal misconduct matters and associated disciplinary processes.

The team is currently reviewing the organisation’s complaint management framework and processes, and some change may occur later this year.

About you

We are looking for people with an interest and demonstrated experience in employee relations and workplace conduct and ethics.

You are motivated to improve workplace culture and take a multidisciplinary approach where possible. You will be required to work with a degree of autonomy and can take a nuanced approach to issues.

We want to engage a compassionate and clear communicator with an ability to demonstrate tact and a strong commitment to inclusion and equity. You are open to exploring alternate responses to complaint handling and resolution.

An understanding of all human resource functions is an advantage but not essential.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities. 

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.

Other benefits of working with us

• You will have access to training, development and mentoring opportunities.
• We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

The essential requirements for this role

You must:

• Be willing to do a Criminal Record Check and/or Working with Children Check
• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
• Live in NSW or willing to relocate to NSW

How to apply

Your application must include:

• Your resume (no more than 5 pages)
• Cover letter (no more than 2 pages). In your cover letter, please explain how your skills and experience in the following two (2) specified areas:

1. Assessing and managing complex workplace complaints and coordinating human-centred conflict resolution processes

2. Experience in the provision of industrial advice and contributing to the development of strategic industrial solutions

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all target questions before submitting.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Do you need help to apply?

It’s important to properly prepare before you apply for a role. Here is some information to help you:

• If you have questions about the role, you can contact our Talent Acquisition Business Partner, Craig Cole on 02 9407 2910 or Craig.Cole@legalaid.nsw.gov.au
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate. 
• Applying for a Role
• Working at Legal Aid NSW
• Guide to creating a resume and cover letter

Please note: The expected commencement date of the successful candidate will be Late January 2026 – Early February 2026

Closing Date: Thursday, 4th December 2025 at 11:59pm