Talent Pool - Client Service Officer Estate Management

Division:  Estate Management
Location: 

Abbortsford, NSW, AU, 2046 Eden, NSW, AU, 2551 Campbelltown, NSW, AU, 2560 Woody Head, NSW, AU, 2466 Kurri Kurri, NSW, AU, 2327 Horsley Park, NSW, AU, 2175 Kingsgrove, NSW, AU, 2208 Sydney, NSW, AU, 2000 Bonville, NSW, AU, 2441 South Grafton, NSW, AU, 2460 Toronto, NSW, AU, 2283 Maroubra, NSW, AU, 2035 Menangle, NSW, AU, 2568 Grafton, NSW, AU, 2460 Culcairn, NSW, AU, 2641 Tumbarumba, NSW, AU, 2653 Hanwood, NSW, AU, 2680 Mathoura, NSW, AU, 2710 Blair Athol, NSW, AU, 2560 Borambola, NSW, AU, 2650 Claymore, NSW, AU, 2559 Gosford, NSW, AU, 2250 Casino, NSW, AU, 2470 Wauchope, NSW, AU, 2446 Trangie, NSW, AU, 2823 Bonnyrigg, NSW, AU, 2177 Raymond Terrace, NSW, AU, 2324 Moulamein, NSW, AU, 2733 Berry, NSW, AU, 2535 Frenchs Forest, NSW, AU, 2086 Oberon, NSW, AU, 2787 Kellyville, NSW, AU, 2155 Sylvania, NSW, AU, 2224 Davidson, NSW, AU, 2085 Coolah, NSW, AU, 2843 Ivanhoe, NSW, AU, 2878 South Windsor, NSW, AU, 2756 Tamworth, NSW, AU, 2340 Yagoona, NSW, AU, 2199 Mona Vale, NSW, AU, 2103 North Parramatta, NSW, AU, 2151 Molong, NSW, AU, 2866 Tumut, NSW, AU, 2720 Macquarie University, NSW, AU, 2109 Ourimbah, NSW, AU, 2258 Asquith, NSW, AU, 2077 Alstonville, NSW, AU, 2477 Carlingford, NSW, AU, 2118 Bradbury, NSW, AU, 2560 Carlton, NSW, AU, 2218 Maitland, NSW, AU, 2320 Tweed Heads South, NSW, AU, 2486 Beverly Hills, NSW, AU, 2209 Wisemans Ferry, NSW, AU, 2755 Walcha, NSW, AU, 2354 Woy Woy, NSW, AU, 2256 Corrimal, NSW, AU, 2518 Newington, NSW, AU, 2127 Kensington, NSW, AU, 2033 Bundeena, NSW, AU, 2230 Westmead, NSW, AU, 2145 Roseville, NSW, AU, 2069 Green Point, NSW, AU, 2251 Wagga Wagga, NSW, AU, 2650 Fairfield, NSW, AU, 2165 South Tweed Heads, NSW, AU, 2486 Brunswick Heads, NSW, AU, 2483 Narara, NSW, AU, 2250 Narwee, NSW, AU, 2209 Kembla Grange, NSW, AU, 2526 Braidwood, NSW, AU, 2622 Mt Annan, NSW, AU, 2567 Blayney, NSW, AU, 2799 Nelson Bay, NSW, AU, 2315 Kingsford, NSW, AU, 2032 Arncliffe, NSW, AU, 2205 Thornton, NSW, AU, 2322 Cabramatta, NSW, AU, 2166 Marayong, NSW, AU, 2148 Dundas, NSW, AU, 2117 Coffs Harbour, NSW, AU, 2450 Fitzroy Falls, NSW, AU, 2577 Moama, NSW, AU, 2731 Port Macquarie, NSW, AU, 2444 Clunes, NSW, AU, 2480 Eastwood, NSW, AU, 2122 Leeton, NSW, AU, 2705 Perisher Valley, NSW, AU, 2624 Auburn, NSW, AU, 2144 St Johns Park, NSW, AU, 2176 Scone, NSW, AU, 2337 NOWRA HILLS, NSW, AU, 2540 Wybung, NSW, AU, 2259 Edgeworth, NSW, AU, 2285 Trenayr, NSW, AU, 2460 Narrabri, NSW, AU, 2390 Kogarah, NSW, AU, 2217 Albion Park, NSW, AU, 2527 Bowraville, NSW, AU, 2449 Bexley, NSW, AU, 2207 Old Toongabbie, NSW, AU, 2146 Tenterfield, NSW, AU, 2372 Roselands, NSW, AU, 2196 Bolwarra Heights, NSW, AU, 2320 Balmain, NSW, AU, 2041 Broken Hill, NSW, AU, 2880 Croydon, NSW, AU, 2132 Mannus, NSW, AU, 2653 Murwillumbah, NSW, AU, 2484 West Pennant Hills, NSW, AU, 2120 Pennant Hills, NSW, AU, 2120 Picnic Point, NSW, AU, 2213 Minto, NSW, AU, 2566 Bomaderry, NSW, AU, 2541 Wahroonga, NSW, AU, 2076 Tweed Heads, NSW, AU, 2485 Wanaaring, NSW, AU, 2840 Kirkconnell, NSW, AU, 2795 Weilmoringle, NSW, AU, 2839 Riverwood, NSW, AU, 2210 Glenbrook, NSW, AU, 2773 Stockton, NSW, AU, 2295 Barrack Heights, NSW, AU, 2528 Norah Head, NSW, AU, 2263 Vaucluse, NSW, AU, 2030 Lake Albert, NSW, AU, 2650 The Freshwater, NSW, AU, 2466 Milsons Point, NSW, AU, 2061 Kariong, NSW, AU, 2250 Milperra, NSW, AU, 2214 Miller, NSW, AU, 2168 Emu Plains, NSW, AU, 2750 Narromine, NSW, AU, 2821 Lockhart, NSW, AU, 2656 Darlinghurst, NSW, AU, 2010 Lightning Ridge, NSW, AU, 2834 Ryde, NSW, AU, 2122 Henty, NSW, AU, 2658 Armidale, NSW, AU, 2350 Darlington, NSW, AU, 2008 Batemans Bay, NSW, AU, 2536 Mutawintji, NSW, AU, 2880 Tabulam, NSW, AU, 2469 Bowral, NSW, AU, 2576 Merriwa, NSW, AU, 2329 Gladesville, NSW, AU, 2111 Wentworthville, NSW, AU, 2145 Denistone, NSW, AU, 2114 Mudgee, NSW, AU, 2850 White Cliffs, NSW, AU, 2836 Caringbah, NSW, AU, 2229 Wollongong, NSW, AU, 2500 Coniston, NSW, AU, 2500 Scotia, NSW, AU, 2648 Milton, NSW, AU, 2538 Epping, NSW, AU, 2121 Gymea, NSW, AU, 2227 Ashfield, NSW, AU, 2131 Colo Heights, NSW, AU, 2756 Blackheath, NSW, AU, 2785 Belrose, NSW, AU, 2085 Grenfell, NSW, AU, 2810 Sutherland, NSW, AU, 2232 St Marys, NSW, AU, 2760 Gunderbooka, NSW, AU, 2840 Fern Hill, NSW, AU, 2519 Rosebery, NSW, AU, 2018 West Ryde, NSW, AU, 2114 Burwood, NSW, AU, 2134 Hay, NSW, AU, 2711 Coleambally, NSW, AU, 2707 Petersham, NSW, AU, 2049 Barnsley, NSW, AU, 2278 Sans Souci, NSW, AU, 2219 Heatherbrae, NSW, AU, 2324 Yanco, NSW, AU, 2703 Enngonia, NSW, AU, 2840 Mount Druitt, NSW, AU, 2770 Galston, NSW, AU, 2159 Urunga, NSW, AU, 2455 Woongarrah, NSW, AU, 2259 Paterson, NSW, AU, 2421 Beacon Hill, NSW, AU, 2101 Mosman, NSW, AU, 2088 Londonderry, NSW, AU, 2753 Holbrook, NSW, AU, 2644 Forbes, NSW, AU, 2871 Tanja, NSW, AU, 2550 Hurstville, NSW, AU, 2220 Inverell, NSW, AU, 2360 Dapto, NSW, AU, 2530 Rouse Hill, NSW, AU, 2155 Lakemba, NSW, AU, 2195 Newcastle, NSW, AU, 2300 Cooma, NSW, AU, 2630 Fairfield East, NSW, AU, 2165 Baulkham Hills, NSW, AU, 2153 Grasmere, NSW, AU, 2570 Surry Hills, NSW, AU, 2010 Mascott, NSW, AU, 2020 Picton, NSW, AU, 2571 Baradine, NSW, AU, 2396 Bargo, NSW, AU, 2574 Cumborah, NSW, AU, 2832 Cootamundra, NSW, AU, 2590 Lavington, NSW, AU, 2641 Silverwater, NSW, AU, 2128 Hazelbrook, NSW, AU, 2779 Revesby, NSW, AU, 2212 Strathallen, NSW, AU, 2580 Bungonia, NSW, AU, 2580 Lidcombe, NSW, AU, 2141 Warrumbungle, NSW, AU, 2828 Lawson, NSW, AU, 2783 Kiama, NSW, AU, 2533 Bucketty, NSW, AU, 2250 Breeza, NSW, AU, 2381 Maclean, NSW, AU, 2463 Miranda, NSW, AU, 2228 Peak Hill, NSW, AU, 2869 Coffs Harbour Jetty, NSW, AU, 2450 Mount Tomah, NSW, AU, 2758 Newtown, NSW, AU, 2042 Windsor South, NSW, AU, 2756 Wollongbar, NSW, AU, 2477 Ashtonfield, NSW, AU, 2323 Terrey Hills, NSW, AU, 2084 ShellHarbour, NSW, AU, 2529 Warialda, NSW, AU, 2402 Brewarrina, NSW, AU, 2839 Strathfield, NSW, AU, 2135 Irymple, NSW, AU, 2835 Bourke, NSW, AU, 2840 Chipping Norton, NSW, AU, 2170 Blacktown, NSW, AU, 2148 Wentworth Falls, NSW, AU, 2782 Coolamon, NSW, AU, 2701 Airds, NSW, AU, 2560 The Rocks, NSW, AU, 2000 Modanville, NSW, AU, 2480 Condobolin, NSW, AU, 2877 Berry Park, NSW, AU, 2321 Carrathool, NSW, AU, 2711 Blowering, NSW, AU, 2720 Hill End, NSW, AU, 2850 Junee, NSW, AU, 2663 Earlwood, NSW, AU, 2206 Mayfield, NSW, AU, 2304 Brooklyn, NSW, AU, 2083 Kelso, NSW, AU, 2795 Bass Hill, NSW, AU, 2197 Statewide, NSW, AU, 9999 Toormina, NSW, AU, 2452 Pyrmont, NSW, AU, 2009 Mt Druitt, NSW, AU, 2770 Kogarah Bay, NSW, AU, 2217 Scheyville, NSW, AU, 2756 Narrabeen, NSW, AU, 2101 Maude, NSW, AU, 2711 Walgett, NSW, AU, 2832 Randwick, NSW, AU, 2031 Forestville, NSW, AU, 2087 Koonawarra, NSW, AU, 2530 Adamstown, NSW, AU, 2289 Kyogle, NSW, AU, 2474 Blackalls Park, NSW, AU, 2283 Dunedoo, NSW, AU, 2844 Matraville, NSW, AU, 2036 East Kurrajong, NSW, AU, 2758 East Mailtland, NSW, AU, 2323 Liverpool, NSW, AU, 2170 GlenInnes, NSW, AU Morpeth, NSW, AU, 2321 Khancoban, NSW, AU, 2642 Bombala, NSW, AU, 2632 Berkeley, NSW, AU, 2506 Merewether, NSW, AU, 2291 Eglington, NSW, AU, 2830 Bingara, NSW, AU, 2404 Dubbo, NSW, AU, 2830 Bellbird Heights, NSW, AU, 2325 Wingham, NSW, AU, 2429 Georges Hall, NSW, AU, 2198 Boat Harbour, NSW, AU, 2316 Orange, NSW, AU, 2800 Kearsley, NSW, AU, 2325 Greendale, NSW, AU, 2745 Hartley, NSW, AU, 2790 Berkeley Vale, NSW, AU, 2261 Byron Bay, NSW, AU, 2481 Jamberoo, NSW, AU, 2533 Wattle Ridge, NSW, AU, 2575 Iluka, NSW, AU, 2466 Unanderra, NSW, AU, 2526 Alexandria, NSW, AU, 2015 Doonside, NSW, AU, 2767 Homebush West, NSW, AU, 2140 Ingleburn, NSW, AU, 2565 Warnervale, NSW, AU, 2259 Balgownie, NSW, AU, 2519 Arumpo, NSW, AU, 2715 Eastlakes, NSW, AU, 2018 Berrima, NSW, AU, 2577 Jenolan, NSW, AU, 2790 West Nowra, NSW, AU, 2541 Condell Park, NSW, AU, 2200 Mungindi, NSW, AU, 2406 Belfield, NSW, AU, 2191 Waterloo, NSW, AU, 2017 Chatswood, NSW, AU, 2057 Macksville, NSW, AU, 2447 Hillston, NSW, AU, 2675 Broadmeadow, NSW, AU, 2292 Woodrising, NSW, AU, 2284 Coonabarabran, NSW, AU, 2357 Merimbula, NSW, AU, 2548 Tuncurry, NSW, AU, 2428 Maryland, NSW, AU, 2287 Normanhurst, NSW, AU, 2076 Forster, NSW, AU, 2428 Shoal Bay, NSW, AU, 2315 Quakers Hill, NSW, AU, 2763 Glebe, NSW, AU, 2037 Lindfield, NSW, AU, 2070 Thurgoona, NSW, AU, 2640 Dorrigo, NSW, AU, 2453 Booligal, NSW, AU, 2711 Tumbi Umbi, NSW, AU, 2261 PARKLEA, NSW, AU, 2768 Kempsey, NSW, AU, 2440 Guildford, NSW, AU, 2745 Murrurundi, NSW, AU, 2338 Tibooburra, NSW, AU, 2880 Gilgandra, NSW, AU, 2827 St Ives, NSW, AU, 2075 Niagara Park, NSW, AU, 2250 Moss Vale, NSW, AU, 2577 Hamlyn Terrace, NSW, AU, 2259 Lake Cargelligo, NSW, AU, 2672 Wee Waa, NSW, AU, 2388 Summer Hill, NSW, AU, 2130 Bondi Junction, NSW, AU, 2022 Narellan Vale, NSW, AU, 2567 Wentworth, NSW, AU, 2648 Pendle Hill, NSW, AU, 2145 Mascot, NSW, AU, 2020 Redfern, NSW, AU, 2016 Cowra, NSW, AU, 2794 Marrangaroo, NSW, AU, 2790 Kotara, NSW, AU, 2289 Bulga, NSW, AU, 2330 Five Dock, NSW, AU, 2046 Coonamble, NSW, AU, 2829 Yass, NSW, AU, 2582 Singleton, NSW, AU, 2330 Aldavilla, NSW, AU, 2440 Urbenville, NSW, AU, 2475 Thornleigh, NSW, AU, 2120 Bathurst, NSW, AU, 2795 Huskisson, NSW, AU, 2540 Young, NSW, AU, 2594 Fairy Meadow, NSW, AU, 2519 Newcastle West, NSW, AU, 2302 Kingswood, NSW, AU, 2747 Edensor Park, NSW, AU, 2176 Mount Colah, NSW, AU, 2079 Wallagoot, NSW, AU, 2550 Gundagai, NSW, AU, 2722 Boorowa, NSW, AU, 2586 Wyong, NSW, AU, 2259 Jilliby, NSW, AU, 2259 Ballina, NSW, AU, 2478 Coolangatta, NSW, AU, 4225 Malabar, NSW, AU, 2036 Narrandera, NSW, AU, 2700 East Maitland, NSW, AU, 2323 Lord Howe Island, NSW, AU, 2898 Maroubra Junction, NSW, AU, 2035 Richmond, NSW, AU, 2753 Jindabyne, NSW, AU, 2627 The Entrance, NSW, AU, 2261 Parkes, NSW, AU, 2600 Bungaribee, NSW, AU, 2148 Warren, NSW, AU, 2824 Cobar, NSW, AU, 2835 La Perouse, NSW, AU, 2036 Macquarie Field, NSW, AU, 2564 Queanbeyan, NSW, AU, 2620 Haymarket, NSW, AU, 2000 Griffith, NSW, AU, 2680 St Clair, NSW, AU, 2330 Penrith, NSW, AU, 2750 The Marra, NSW, AU, 2831 Gulgong, NSW, AU, 2852 Fennell Bay, NSW, AU, 2283 Towradgi, NSW, AU, 2518 Rooty Hill, NSW, AU, 2766 Wilcannia, NSW, AU, 2836 Buronga, NSW, AU, 2739 Deniliquin, NSW, AU, 2710 North Sydney, NSW, AU, 2055 Toongabbie, NSW, AU, 2146 Rydalmere, NSW, AU, 2116 Howlong, NSW, AU, 2643 Kurnell, NSW, AU, 2231 Temora, NSW, AU, 2666 Moree, NSW, AU, 2400 Elanora Heights, NSW, AU, 2101 Campsie, NSW, AU, 2194 Talwood, NSW, AU, 4496 Chippendale, NSW, AU, 2008 Gloucester, NSW, AU, 2422 North Ryde, NSW, AU, 2113 Booti Booti, NSW, AU, 2428 Merrylands, NSW, AU, 2160 Menindee, NSW, AU, 2879 Moruya, NSW, AU, 2537 Rylstone, NSW, AU, 2849 St Leonards, NSW, AU, 2065 Corowa, NSW, AU, 2646 Camden, NSW, AU, 2570 Charlestown, NSW, AU, 2290 Broadway, NSW, AU, 2007 Whitebridge, NSW, AU, 2290 Goulburn, NSW, AU, 2580 Rutherford, NSW, AU, 2320 Sydney Olympic Park, NSW, AU, 2000 Glen Innes, NSW, AU, 2370 Manilla, NSW, AU, 2346 Katoomba, NSW, AU, 2780 Cardiff, NSW, AU, 2285 Swansea, NSW, AU, 2281 Nyngan, NSW, AU, 2825 Gunnedah, NSW, AU, 2380 Louth Park, NSW, AU, 2320 Springwood, NSW, AU, 2777 Padstow, NSW, AU, 2211 Calala, NSW, AU, 2340 Myuna Bay, NSW, AU, 2264 Ebor, NSW, AU, 2453 Hornsby, NSW, AU, 2077 Virtual, NSW, AU Husrtville, NSW, AU, 2220 Central, NSW, AU, 2000 Dareton, NSW, AU, 2717 Finley, NSW, AU, 2713 Barnham, NSW, AU, 2732 Mount Annan, NSW, AU, 2567 Bega, NSW, AU, 2550 Mortdale, NSW, AU, 2223 Schofields, NSW, AU, 2762 The Ponds, NSW, AU, 2769 Albury, NSW, AU, 2640 Curramore, NSW, AU, 2533 Abercrombie River, SA, AU, 2795 Taree, NSW, AU, 2430 Gwandalan, NSW, AU, 2259 Taylors Beach, NSW, AU, 2316 Frenchs Forst, NSW, AU, 2086 Abermain, NSW, AU, 2326 Leichhardt, NSW, AU, 2040 Balranald, NSW, AU, 2715 Port Kembla, NSW, AU, 2505 Bobs Farm, NSW, AU, 2316 Mungo Brush, NSW, AU, 2423 Parramatta, NSW, AU, 2150 Bellingen, NSW, AU, 2454 Mullumbimby, NSW, AU, 2482 Somersby, NSW, AU, 2250 Russell Vale, NSW, AU, 2517 Punchbowl, NSW, AU, 2196 Erskine Park, NSW, AU, 2759 Quirindi, NSW, AU, 2343 Narooma, NSW, AU, 2546 Gumbalie, NSW, AU, 2840 Lilyfield, NSW, AU, 2040 Verges Creek, NSW, AU, 2440 Allambie Heights, NSW, AU, 2100 Figtree, NSW, AU, 2525 Jerilderie, NSW, AU, 2716 Kirrawee, NSW, AU, 2232 West Kempsey, NSW, AU, 2440 Wellington, NSW, AU, 2820 Cranebrook, NSW, AU, 2749 Cessnock, NSW, AU, 2325 Boggabilla, NSW, AU, 2409 Dulwich Hill, NSW, AU, 2203 Barooga, NSW, AU, 3644 Crookwell, NSW, AU, 2583 Windsor, NSW, AU, 2756 Lavadia, NSW, AU, 2462 Shortland, NSW, AU, 2307 Strawberry Hill, NSW, AU, 2012 Lismore, NSW, AU, 2480 Girraween, NSW, AU, 2145 Panania, NSW, AU, 2213 Cromer, NSW, AU, 2099 Mount Keira, NSW, AU, 2500 Lake Burrendong, NSW, AU, 2820 Bellambi, NSW, AU, 2518 Hebel, NSW, AU, 4486 Kings Langley, NSW, AU, 2147 Ulladulla, NSW, AU, 2539 Werrington, NSW, AU, 2747 Winston Hills, NSW, AU, 2153 Arakoon, NSW, AU, 2431 Muswellbrook, NSW, AU, 2333 Nowra, NSW, AU, 2541 Black Hill, NSW, AU, 2322 Goonellabah, NSW, AU, 2480 Manly, NSW, AU, 2095 Haberfield, NSW, AU, 2045 West Wyalong, NSW, AU, 2671 Waverley, NSW, AU, 2024 Dee Why, NSW, AU, 2099 Hornsby Heights, NSW, AU, 2077 Camden South, NSW, AU, 2570 Minto Heights, NSW, AU, 2566 Lithgow, NSW, AU, 2790 Bankstown, NSW, AU, 2200 Belmont, NSW, AU, 2280 Berkshire Park, NSW, AU, 2765 Wheeler Heights, NSW, AU, 2097 Summerhill, NSW, AU, 2130 Faulconbridge, NSW, AU, 2776 Goondiwindi, NSW, AU, 4390 Morisset, NSW, AU, 2264 Bidwill, NSW, AU, 2770 Collarenebri, NSW, AU, 2833 Wallsend, NSW, AU, 2287 Mount Hutton, NSW, AU, 2290 Dungog, NSW, AU, 2420

Req ID:  68059

  • We are recruiting now to establish a talent pool to fill future ongoing and temporary vacancies within the Estate Management division over the next 18 months.
  • Location: Regional, Rural and Metro NSWFlexible working options available and subject to negotiation.
  • Clerk Grade: 3/4 Base salary $79,032 pa to $86,539 p.a. plus super and annual leave loading.

 

This is a unique opportunity to join NSW Trustee and Guardian in a frontline role where you will provide exceptional customer service, and make important, positive differences for our customers, their families, carers and important people in their lives. 

 

About Us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

 

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

 

About the team

The Estate Management division makes financial and legal decisions for people who are unable to independently, or with support, when NSW Trustee and Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person. The division delivers high quality financial management service using a customer-centred approach and is delivered by:

 

  • Customer Foundation – The Customer Foundation Team is responsible for the high-quality onboarding of new customers where a financial management order has been made. The team works with the customer, and important people in their life, to ensure NSW Trustee and Guardian has a detailed understanding of the customer’s priorities, ongoing needs and financial situation, and makes financial decisions that support customers into the future.
  • Customer Independence and Support - The Customer Independence and Support Team works closely with customers in developing strategies to increase their capability to manage their finances and regain financial independence. The Customer Independence and Support team also finalises matters where a customer is no longer subject to a Financial Management Order or is deceased.
  • Private Management – The Private Management team provides oversight and support to privately appointed financial managers (private managers) who are responsible for managing the financial and legal affairs of someone who is not able to make decisions on their own. The role of the Private Management team includes oversight of major decisions a Private Manager is proposing to make, review of annual accounts as well as advice and support to financial managers.
  • Proactive Customer Management - The Proactive Customer Management Team is responsible for complex and critical estates and engages with financial management customers, and their support network, when making financial decisions on their behalf, including the development and review of financial strategies and budgets. Some of the teams provide face-to-face intensive financial management and other support services to some of NSW most vulnerable customers.

 

About the roles

As a Client Service Officer in Estate Management, you will be responsible for developing strategies and make substitute decisions to manage customer finances.  You will be communicating and engaging with customers to understand their financial needs and existing arrangements, build rapport and consult with the customer to understand their aspirations. You will complete third-party payments on behalf of our customers and work closely with other divisions and external stakeholders to achieve quality outcomes for our customers. Day-to-day, you will be responding to electronic communication, phone enquiries within a call centre environment and initiating, coordinating and prioritising actions in response to these requests.

 

If you are successful in this recruitment, you may be assigned to any of the roles listed below or placed on a talent pool.

 

For more information, view the role descriptions below: 

NSWTG Client Service Officer (CSC) Clk 3-4.pdf

NSWTG Client Service Officer (Customer Foundation) Clk 3-4.pdf

NSWTG Client Service Officer (Customer Independence and Support) Clk 3-4.pdf

NSWTG Client Service Officer (Private Management Accounts) Clk 3-4.pdf

NSWTG Client Service Officer (Proactive Customer Management ) Clk 3-4.pdf

NSWTG Client Service Officer (Private Management Support) Clk 3-4.pdf

 

About you

The ideal candidate:

  • has experience and is passionate about supporting people with disability, vulnerable or older people. It is highly desirable for candidates to have experience in the community services sector.
  • is an excellent communicator with the ability to work effectively with customers with a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system
  • has strong collaboration skills that will allow you to build and develop working relationships and open channels of communications across all teams in the Estate Management Division, other NSW Trustee and Guardian divisions and external stakeholders are a flexible and adaptable individual who is willing to rotate across all teams within Estate Management to ensure optimum service is delivered to customers.

 

Sound like you? We would love to hear from you!

 

Essential requirements 

  • Understanding of NSW Trustee and Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
  • Tertiary qualifications and/or demonstrated equivalent industry or professional experience in relevant area.
  • Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.

 

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose.


Other benefits of joining us include:

  • work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
  • various leave options (recreation, parental, and flex leave of up to 24 days per year)
  • career development including study leave and acting opportunities
  • access to Fitness Passport and employee assistance program, and annual flu vaccinations

 

Be part of something bigger. For more about joining us, visit the Careers page on our website.
 

How to apply

  • complete the online application
  • submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
  • answer the following targeted questions (up to two pages):
  1. In this role, you’ll be responsible for managing a case load supporting customers with complex needs. Using an example, explain how you would effectively build rapport with your customers, maintain ongoing effective communication channels whilst you manage expectations?
  2. In this role, you will be responsible for developing budgets for customers. Using an example, explain the steps that you undertook to forecast and develop a budget.

 

 

Read: writing your job application for tips with the application process.

 

Closing date:

Ongoing - This advertisement will remain open for the remainder of 2024. Applications will be assessed frequently, and candidates will be notified of their progression through the recruitment process.

 

For enquiries, please contact the Workforce Support team via email: workforce.support@tag.nsw.gov.au

 

Please do not send your applications directly via email or LinkedIn. Only applications submitted via the online portal will be accepted. 

 

Please note:

  • Offers of employment will be subject to reference checks and relevant clearances.
  • A talent pool may be created for future ongoing and temporary roles and is valid for 18-months.
  • To request a reasonable adjustment in the recruitment process, please contact People and Culture by email:  peopleandculture@tag.nsw.gov.au


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