Manager Service Improvement and Reporting - Clerk 11/12 - DSPA

Manager Service Improvement and Reporting

Division Support and Public Accountability

• Location – Parramatta with flexible working arrangements available
• Employment type – Ongoing position – Full time (35 hours)
• Salary – Clerk Grade 11/12, Base Salary ($145,378 – $168,130), plus employer’s contribution to superannuation and annual leave loading

Your role

This is a key leadership role within the Division Support and Public Accountability team, where you will manage and coordinate complex projects, ensuring they meet timelines and budgets. You will lead a team, with expert demonstrated strong people leadership skills, foster stakeholder relationships, and guide the strategic direction of the business unit. This is a great opportunity for a candidate who wants to drive transformational change, improve business processes, and contribute to the delivery of key outcomes for public accountability within the Department of Communities and Justice.

What you’ll do

As part of the Division Support and Public Accountability team, you will lead and coordinate complex projects, manage resources, budgets, and assets, and ensure successful delivery of initiatives aligned with DCJ’s strategic goals. You will provide operational direction and leadership to your team, ensuring an outcome-oriented, collaborative and learning culture.

You will also:

• Provide proactive, evidence-based advice to senior leadership, supporting decision-making processes.
• Manage key internal and external stakeholder relationships, ensuring effective program development and policy implementation.
• Lead and drive team management, work planning, coaching, and professional development initiatives.
• Identify opportunities to improve business processes and workflows in collaboration with stakeholders.
• Ensure cost-effective use of resources while maintaining effective operations.
• Work as part of a collaborative, fast-paced environment with a focus on achieving the department’s strategic priorities and promoting public accountability.

What we’re looking for

Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1 - Describe some customer-focused actions you've taken or policies you've implemented that have produced positive business results.

• Targeted Question 2 - Describe a time when you've benefited from a diverse organisational culture.

Applications close: Sunday, 23 February 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kay Elphick - Director Division Support and Public Accountability at kay.elphick2@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at lois.jebin@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/