Family Time Team Leader - Northern NSW

Family Time Team Leader

Northern NSW

Positions for this role will be commencing February 2025 onwards.

You will be contacted in January 2025

Location –Northern NSW (Ballina, Lismore, Tweed Heads & Clarence Valley)

Employment type – Temporary Full-Time – up to 30 June 2027

Salary – Clerk Grade 5/6: $93,295pa - $102,941pa plus superannuation

Are you passionate about making a difference in the lives of children and families? Join our dynamic Family Time Team and be a part of something truly special! We're seeking enthusiastic and dedicated individuals to work closely with families, fostering strong relationships and creating meaningful experiences.

Your role

This is an exciting opportunity to lead a new team and support DCJ in building a dedicated workforce for supervising family time.

As a Family Time Team Leader, you'll manage and support a team of Family Time Workers to deliver high-quality supervised family time and transport services for children and young people in out-of-home care.

You'll oversee logistics, provide coaching and professional development, ensure the quality of service delivery, and handle complex issues. Your role includes supervising some family time visits, managing administrative tasks, and ensuring adherence to policies and procedures. You'll play a key role in maintaining staff morale, addressing challenges, and contributing to family time-related projects within the district.

What you’ll do

As a Family Time Team Leader, you will play a crucial role in ensuring high-quality supervised family time and transport services for children and young people in out-of-home care. Your responsibilities will include:

• Team Management: Lead and manage a team of Family Time Workers, providing supervision, support, and feedback to ensure the effective delivery of supervised family time and transport services. You will oversee workload allocation, manage logistics for visits and transport, and collaborate with casework staff to align family time with case plan goals.
• Support and Supervision: Offer ongoing debriefing, coaching, and guidance to your team. Address and resolve issues and escalate serious concerns to senior child protection staff when necessary. You will also supervise some family time visits, ensuring the safety and well-being of children and young people during these visits.
• Quality Assurance: Oversee the quality of family time summary reports completed by your team, providing coaching and instruction to enhance report quality. Implement and monitor administrative procedures and systems related to family time, ensuring adherence to DCJ policies and processes.
• Professional Development: Manage and support the professional development of your team members. Reinforce learnings from formal training, and organize additional training as needed to bolster team knowledge and performance.
• Administrative Duties: Accurately approve Family Time Worker payment claims and other related payments. Participate in or lead family time-related projects within the district and ensure the effective use of relevant technology and adherence to procedures.
• Problem-Solving: Navigate complex and challenging situations that arise during family time arrangements, supporting staff to maintain morale and respond appropriately. Manage escalations and provide guidance on resolving more complex issues.

Your role will be instrumental in maintaining the quality of family time services and ensuring the safety and well-being of children and young people in care.

What we’re looking for

Leadership Skills: Proven experience in managing and supporting teams, with a strong ability to provide guidance, coaching, and professional development.

Experience in Family Services: Background in delivering supervised family time or similar services, with a deep understanding of the needs of children and young people in out-of-home care. 
Problem-Solving Ability: Strong skills in navigating complex and challenging situations, with a track record of resolving issues effectively and maintaining team morale.

Attention to Detail: Ability to oversee quality assurance processes, manage administrative tasks accurately, and ensure adherence to policies and procedures.

Communication Skills: Excellent interpersonal and communication skills, with experience liaising with casework staff and handling escalations effectively.

DCJ Works with families and children from a diverse group of cultures and backgrounds. We encourage applications from Māori, Lebanese, Arabic Speaking communities, Filipino, Vietnamese, Samoan, Fijian, Tongan, Chinese, Indian Subcontinent and Spanish Speaking communities.

Essential Requirements

• Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development
• Current NSW driver’s licence 
• Current NSW Working with Children Check clearance
• Role will include some evening work
• Role will include being on call on some weekends and evenings.

Download the role description.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 5th January 2025 at 11:59pm AEST.

Got a question?

If you would like to hear more about the team and role as well as the recruitment process, you can view our previous information session. View HERE.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Nicholle Andreuzza on 0428 548 095 or at nicholle.andreuzza@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Kirsten Wafer on 02 9765 3844 or via kirsten.wafer@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/