Client Service Officer

Client Service Officer

Locations: Bankstown, Campbelltown, Liverpool, Fairfield, Penrith, Mount Druitt, Blacktown and Parramatta

Employment type: Multiple Ongoing and Temporary full-time opportunities and Talent Pool creation

Salary: Clerk Grade 2/4, salary from $77,795 - $90,001 plus superannuation and annual leave loading

About Us

Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

Your role

As the Client Service Officer, you will provide a range of comprehensive support to clients by delivering tenancy, property management and housing options advice tailored to the client’s needs and eligibility.

What you’ll do

In this role you will also:

• Collaborate with internal specialist and external service providers to ensure positive client outcome and successful tenancies.
• Contribute to building stronger communities and harmonious neighbour by supporting tenancy and community participation initiatives.
• Manage client information with the utmost accuracy, discretion and integrity.
• Monitor property condition and facilitating necessary maintenance and modification for client’s needs.

What you can expect when working as Client Service Officer in a -

• Tenancy Team:
  • Visiting Tenants in their homes on a regular scheduled basis.
  • Rostered shifts working with clients at the counter or over the phone.
  • Processing and assessment of applications and enquiries using relevant legislation, policies and procedures.
  • Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
  • Using a range of technologies including IPAD, online phone system and online forms.

• Access & Demand Team:
  • Rostered shifts working with clients at the counter or over the phone.
  • Processing and assessment of applications and enquiries using relevant legislation, policies and procedures.
  • Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
  • Using a range of technologies including IPAD, online phone system and online forms.
  • Supporting outreach services in local communities and homelessness initiatives.

What we’re looking for

The ideal candidate will have:

• Strong commitment in delivering quality customer service and able to build trust and rapport with clients.
• Demonstrated experience working face to face with vulnerable and complex clients.
• Proven ability to manage conflicts and challenging scenarios.
• Effective organisational and time management skills to meet competing deadlines.
• Ability to establish and maintain relationships with internal and external stakeholders.

For further information please click here to view the role description

Essential Requirements for the role

• Possession of a minimum Provisional 2 NSW Driver’s Licence
• A willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

In addition to meeting the essential requirements, the successful applicant will have:

• Willingness to undertake a Certificate IV LEAP Training with TAFE NSW for 8 weeks over a 12 month period (paid)
• A commitment to travel and work across your district from different Housing office locations providing face-to-face service delivery for up to five days per week.
• A willingness to work with clients in their home (a corporate vehicle will be provided for travel between offices and client homes)
• A Commitment to complete a ten (10) day mandatory Induction program within the first four (4) weeks of commencing with DCJ.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Locations:

• South Western Sydney District – Offices located at Bankstown, Liverpool, Campbelltown & Fairfield.
• Western Sydney Nepean Blue Mountains District – Offices located Penrith, Mt Druitt, Blacktown & Parramatta

If successful, you will be considered for any office location within your preferred District based on business requirements at that time.  Office locations are listed below.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close  Monday, 27/01/2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager:

South Western Sydney District:

Amie-Lea Cunningham on 0428782290 or at amie-lea.cunningham@homes.nsw.gov.au

Western Sydney Nepean Blue Mountains District:

Brittany Kerr on 0459 980 605 or at brittany.kerr@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Justine Clark on 0472 517 545 at Justine.Clark@dcj.nsw.gov.au  .  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/