Senior Client Services Officer - CT&SD - Court Services - Illawarra South Region

Senior Client Service Officer, Clerk Grade 3/4 – Illawarra South Region

This is a talent pool recruitment for ongoing, temporary, full time and part-time roles at Campbelltown, Picton, Sutherland, Wollongong and Port Kembla

There is currently 1 x ongoing full-time vacancy at Campbelltown.

• Salary from $82,193 pa to $90,001 pa + super
• Generous leave entitlements including flex leave
• Diverse and inclusive organisation

Courts and Tribunal Services manage and support the largest court and tribunal network in the country. There are 164 courts and tribunals throughout NSW, many in regional and rural areas - www.courts.nsw.gov.au

About the Role

• As a Senior Client Service Officer, you will provide complex administrative services to meet statutory obligations and deliver high quality and professional services to clients in a busy courthouse environment. The role supervises staff and provides ‘hands-on’ training, learning support and capability development of staff and promotes a positive inclusive work culture.

• The role may be a Registrar, Deputy Registrar or Senior Client Services Officer in a court registry and will be required to supervise a large team and effectively allocate resources to meet the Department’s requirements.  The role may be required to perform some quasi-judicial and procedural functions.

• The role requires a commitment and ability to be able to prioritise and ensure the efficiency and client standards are met in a busy court.

About you

 In addition to the essential requirements of the role, you will have experience in: 

• Providing high quality clerical and administrative support in a fast-paced environment;
• Working collaboratively with a wide range of stakeholders and the ability to quickly adapt to changing situations and priorities;
• Managing a large team, providing training and support, allocating resources.
• Strategic thinking and the ability to juggle competing priorities and deal with difficult situations.
• Engaging, coaching, mentoring, developing and inspiring future leaders
• Contributing to the development and implementation of initiatives that aim to improve work practices in a busy court environment.
• Adapting to work in different jurisdictions and interpret legislation and apply

Essential requirements 

• Current Drivers Licence and be willing to travel

For more information view the role description here

Applying for the role

For your application to be considered, please apply via the Department of Communities and Justice Careers page and answer the two pre-screening questions:

1. 1. Describe how you coached a direct report to successfully perform a challenging aspect of their job.

1. 2. Working with others usually involves some give and take. Describe a time when you worked out an agreement with a peer or team member.

• Attach your resume that sets out your work experience as relevant to the role (maximum three pages)
• Attach a cover letter that sets out your work experience as relevant to the role (maximum one page)
• Nominate your preferred location between:
  • Campbelltown
  • Picton
  • Sutherland
  • Wollongong
  • Port Kembla 

Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment. Click here for more Information about accepting a role within Court Services. 

For inquiries about the role, please contact: Paula Mulheron, Senior Manager, Registrar Campbelltown Local Court – (02) 46299619 or 0436663945 or paula.mulheron@justice.nsw.gov.au

Closing date:  11:59pm on Wednesday, 7 May 2025

A talent pool will be created for future ongoing and/or temporary roles at Campbelltown, Picton, Sutherland, Wollongong and Port Kembla locations and is valid for a period of up to 18 months.

About the Department

The Department of Communities and Justice carries an important purpose across many areas of its work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault, juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.

Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.

IMPORTANT

Some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Inclusion and Diversity lies at the heart of how we recruit:

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you’ve got a question about applying or you require an adjustment within the recruitment process, please contact george.karageorgopoulos@dcj.nsw.gov.au or call or (02) 8688 0279 and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

Thank you for your interest in this role. We look forward to receiving your application.

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