Casework Support Worker

Your role

As a Casework Support Worker, you will directly support the day-to-day work of Caseworkers and contribute to keeping children, young people and families safe by undertaking tasks which support case planning and documentation, referrals and appointments, case visits and day to day team priorities. The role is pivotal to ensuring Caseworkers are supported to do their best work with families.

What you’ll do

As part of the Casework Support Worker role, you will:

• Help caseworkers in their day-to-day work supporting children, young people, families and communities in varied and challenging circumstances.
• Assist caseworkers prepare documentation and help with case planning for children and young people.
• Source and share information about families and make relevant referrals and appointments.
• Maintain timely client and casework records, including client information system records.
• Supervise “low risk” family contact visits and prepare summary reports which accurately record observations.
• No two days will be the same. One day you will be helping caseworkers prepare documentation, or will help with case planning for children and young people and the next day you’ll be sourcing and sharing information about families and making referrals or appointments.

What we’re looking for

• Someone who has some community work experience in working with vulnerable and diverse groups. 
• Strong record keeping experience or the willingness to learn.
• Someone who supports the work of caseworkers and understands the complex and challenging situations for some disadvantaged families.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Flexible, autonomous work environment
• Competitive pay and conditions including 4 weeks annual leave.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

What you need

You can apply to be a Casework Support Worker at DCJ if you:

• a valid driver’s licence.
• a TAFE Diploma in a relevant field, welfare / community services, OR relevant work experience deemed to be the equivalent experience.
• a Working with Children clearance number before starting in the role (to obtain further information on how to apply for a WWCC please click here)

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1 As a Casework Support Worker you will be operating in an environment of competing demands and tight timeframes. Can you please tell us about a time when you have had to do this?

Targeted Question 2: Please tell us about a time when you have worked as part of team to complete a complex task and/or meet strict deadlines. What did you do and what was the outcome?

Applications close: Friday 14 February 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Belinda Donavan - 0476 824 827 / Belinda.donavan@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Tina Baker on 02 9765 5369 tina.baker@dcj.nsw.gov.au  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/