Senior Case Management Officer

Senior Case Management Officer

Corrective Services NSW

Location: Hunter Correctional Centre
Employment type:  Ongoing – Full time

Salary: Clerk Grade 7/8 $110,266 - $122,058.00pa

Additional Benefits: Environmental Allowance| Superannuation | Annual Leave Loading | Flexibility and stability

Shape Better Outcomes for Offenders – and Your Career

We’re looking for a skilled and driven professional to step into the key leadership role of Senior Case Management Officer at Hunter Correctional Centre. You will coordinate and supervise a dynamic Case Management Unit, supporting the rehabilitation and reintegration of individuals in custody.

Why Join Us?

• Lead with Impact: Guide a committed team delivering life-changing support to inmates.
• Challenge Yourself: Oversee complex casework in a fast-paced, evolving custodial environment.
• Grow Your Career: Expand your leadership experience in one of NSW’s key regional centres.
• Supportive Workplace: Join a multidisciplinary environment where your development is prioritised.

Your role

As a Senior Case Management Officer, you’ll play a critical role in ensuring the effective delivery of case planning and offender management services, while leading a team of Case Management Officers through mentorship, performance monitoring, and strategic coordination.

What you’ll do

In this role, you will:

• Lead the daily operations of a Case Management Unit within the correctional centre
• Supervise and support Case Management Officers, allocating workloads and reviewing performance.
• Manage a caseload of complex individuals as needed, and chair multidisciplinary case conferences
• Coordinate with programs, parole units, and external services to optimise inmate rehabilitation.
• Drive continuous improvement in systems, processes, and case management practices

Want more information?  Visit our website to see more information on Working for us.

What we’re looking for

• Proven ability to lead and develop frontline staff in a correctional or community services setting.
• Strong background in case management and working with complex client needs
• Skilled in risk/needs assessment, case planning, and offender rehabilitation pathways
• Able to manage competing demands in a high-pressure environment.
• Collaborative leadership style with high-level communication and coordination skills

Essential Requirements

• Current and valid NSW Driver Licence and willingness to travel
• Ability to pass pre-employment checks including Criminal History and fingerprints check.

Download the role description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters

Working for Corrective Services NSW provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Submit the following documents:

• Cover Letter (Max 2 pages) – Tell us how you meet the role requirements.
• Résumé (Max 5 pages) – Highlight your experience, qualifications & impact.

Apply via:

• SEEK: Log in or set up a profile

• DCJ Careers Site: Click here to search for 75101 to submit your application.

Read: writing your job application for tips with the application process.

Applications close: Sunday 13th July 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Melanie Norford via melanie.norford@correctiveservices.nsw.gov.au   

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Mayur Kaushik on 0467 174 016 or via mayur.kaushik@dcj.nsw.gov.au 

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.