Client Service Officer - Newcastle & Lake Macquarie

Client Service Officer
Department of Communities and Justice

 Newcastle & Lake Macquarie

• Locations: Newcastle & Lake Macquarie
• Employment Type: Temporary full-time up to 12 Month Opportunity
• Grade: Clerk Grade 2/4
• Salary: $74,803pa up to $86,539pa, plus superannuation and annual leave loading
• Opportunities for learning and career development
• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Your role

The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. Our Housing Service branch is on of the largest providers of social housing in the world.

The Client Service Officer needs to understand, interpret, and apply standards, legislation, policy and guidelines in providing services to clients and in managing properties and tenancies. The role acts autonomously in relation to providing advice, referral, and provision of some housing assistance however line manager approval is needed for some products and for determination of out of guideline approvals.

What you’ll do

 As a Client Service Officer, you are the public face of our business providing critical services and quality advice to clients including those with complex support needs. You will partner with Specialist Caseworkers and health professionals to help deliver a broad range of applicant, tenancy, property management services and advice to clients, advocates and other stakeholders.

 You will also proactively engage with people experiencing homelessness and implement policy and procedure through a client centred approach. Your positive outcomes will lead to swift placement of clients into temporary accommodation and provide a pathway to stable long-term housing.

What we’re looking for 

• Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures.
• Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
• Manage tenancies and support clients to maintain successful tenancies.
• Support tenancy and community participation initiatives to contribute to harmonious neighbourhoods and stronger communities.
• Manage client information to ensure confidentiality, accuracy and integrity.
• Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters.

 Working for the Department of Communities and Justice provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

Note: If you have applied to the Client Service Officer ref: 66052 Hunter & Central Coast and your preference is Lake Macquarie or Newcastle please re-submit your application.

Applications close 6 May 2024 at  11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Clare Cocking via phone 0411 137 337 or via email clare.cocking@homes.nsw.gov.au 

If you have a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Pologa Mase via email Pologa.Mase@dcj.nsw.gov.au

You can also visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/