Snr Client Relationship Officer Assets

Senior Client Relationship Officer – Assets

Location – Dubbo

Employment type – Ongoing Fulltime

Salary – Clerk Grade 7/8 - $110,266.00 – 122,058.00 Per annum, plus employer’s contribution to superannuation and leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only

The Department of Communities and Justice acknowledges lived experience and how it contributes to the valuable work we do with the community.

We strongly encourage and support applications from people who are of Aboriginal and/or Torres Strait islander descent. While all applications are welcome, once we have determined through merit-based assessment which candidates meet the pre-established standards of the role, we will select the candidate who is also of Aboriginal and/or Torres Strait islander descent.

About AHO

The Aboriginal Housing Office (AHO) is part of the Department of Communities and Justice (DCJ)

The AHO is a statutory authority, established under the Aboriginal Housing Act 1998 (NSW) and plans, administers, and expands the policies, program, and asset base for Aboriginal housing in NSW.

The AHO works in partnership with Aboriginal Community Housing Providers (ACHP) and Aboriginal communities in delivering housing program and developing housing policy and standards. AHO has also strived to build the skills of Aboriginal people in the sector to improve the management of both their properties and their organisations for a better tomorrow for everyone.

Your role

Provide region based services, project management, assessment and reports on current and prospective assets and property building and refurbishment quality and completion against contract standards to provide clients with appropriate housing.

What you’ll do

• Assess local properties and report on fit for use, property condition, quotation of cost of repair and refurbishment priority to address client needs and to comply with relevant legislation, policies and procedures.
• Resolve client based issues by working collaboratively with property owning and property managing organisations to achieve a suitable outcome for the client
• Monitor, assess and report on quality, progress and issues in new build and refurbishment programs, escalating and resolving assigned issues to ensure timely completion and compliance with policy and contractual obligations.
• Manage housing providers on work and maintenance backlog, recommend and implement actions to expedite scheduled work.
• Project manage small to medium repair projects on AHO and community owned properties.  Recommend and complete initial portfolio redevelopment feasibility reviews
• Update asset databases and provide written reports and assessments on building works, refurbishments, properties and key issues for resolution ensuring confidentiality, accuracy and integrity.
• Contribute to the Asset Management Plan and business and performance planning at the regional level. Plan activities and projects to ensure the team meets broader planning and service commitments, and own work plans, activity tracking and measurements of work schedule completion are finalised according to agreed standards.
• Work collaboratively with central Assets team and regional team to ensure a co-ordinated approach to region based asset services, assessment and reporting.

What we’re looking for

• An experienced Asset Officer with experience within the construction industry. A background within project management along with Aboriginal community engagement will be paramount in your success in this role.
• Demonstrated understanding of Aboriginal cultural beliefs and attitudes and of the socio-economic position of Aboriginal people within Australian society, and of their impacts in relation to housing. A thorough understanding of the Aboriginal political and historical impacts upon policy developments in NSW and nationally in relation to Aboriginal land rights, and Aboriginal land use.
• A valid NSW open drivers’ licence, as travel is required for this position (sufficient notice will be required)

As an Identified role, this position is open only to <insert reference accordingly i.e. Aboriginal and/or Torres Strait Islander persons

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 04/04/2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Lyall Gibbs on 0427 700 858 or at lyall.gibbs@aho.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Matthew Oakley on 0447 682 014 or via Matthew.oakley@dcj.nsw.gov.au  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.