Continuous Improvement Officer

 Continuous Improvement Officer

Department of Communities & Justice
Corrective Services NSW

• Industry leading training with ongoing career development and support
• Supporting quality, continuous improvement and Registered Training Organisation (RTO) compliance
• Governance and Continuous Improvement, Brush Farm Corrective Services Academy (BFCSA)
• Full-Time Ongoing (35 hours per week)
• Flexible Work Plan (balanced on-site and online approach)
• Clerk Grade 7/8 Base Salary Range ($106,025.00 - $117,363.00) pro rata, plus superannuation and annual leave loading
• Location: Eastwood, NSW  2122

About the Company 
The Department of Communities and Justice delivers legal, court and supervision services to the people of NSW by managing courts and justice services, implementing programs to reduce crime and re offending, managing custodial and community-based correctional services, protecting rights and community standards, and advising on law reform and legal matters.

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety. It serves a key function of the NSW Communities and Justice Sector by providing effective, safe, and humane management of offenders both in custody and in the community CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported.

BFCSA is an RTO within the Governance and Continuous Improvement Branch of CSNSW. The Academy provides high quality training and assessment to support the learning and development of operational staff within CSNSW and other jurisdictions.

About the Role
The Continuous Improvement Officer works with the Manager, Continuous Improvement & Compliance Unit in providing guidance and advice to BFCSA management and staff. The role is integral in maintaining quality assurance and ensuring continuous improvement of training programs and compliance requirements of BFCSA as a Registered Training Organisation.

About You
To be successful in this role, you will:
 

• Have extensive knowledge of and ability to meet legislative and regulatory requirements.
• Thorough understanding of RTO compliance, the Australian Skills Quality Authority (ASQA) and training package requirements
• Ability to analyse and review information effectively within required timeframes,
• Exceptional communication skills both written and oral, to support learning opportunities and information sharing.
• Able to establish supportive and collaborative approaches to ensure outcomes are achieved.
• Utilise project management strategies to support ongoing quality assurance and continuous improvement.
• Have attention to detail, conduct and report on quality control audits.

Essential Skills and Experience

• TAE40116 Certificate IV in Training and Assessment (or its successor)
• Tertiary qualifications in a Training or Education Discipline and/ Or equivalent work experience

For additional information on the role, please click here to review the Role Description.

How to Apply

Applying for the role

To apply for this role, you need to click ‘apply’ to complete the application form.

When applying you will need to attach:

• Covering letter (no more than 2 pages).
• An up-to-date resume (no more than 5 pages) which clearly details your skills, experience, and qualifications as relevant to this role.

For application enquiries or technical issues, please contact the Talent Acquisition team at Tamara.DUFFY@dcj.nsw.gov.au

For more specific information about the role please contact: 

Janusz MIEDLAR (Jay)

Manager, Continuous Improvement & Compliance Unit

Corrective Services NSW Academy | RTO: 90075 and RTO: 7057 

M: 0436 122 172 | E: Janusz.MIEDLAR@dcj.nsw.gov.au

Closing date: 11 May 2024

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. If a vacancy arises in your preferred location during this time, you may be contacted and asked to attend the location to meet the manager. From there a final decision will be made regarding whether to activate the talent pool. Offers are based on location preference, capabilities, knowledge, and experience.

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods. This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop, or smart phone. By doing so, we will be adhering to the social distancing advice if in place.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

If you require an adjustment within the recruitment process, please contact Tamara Duffy on tamara.duffy@dcj.nsw.gov.au and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.