Client Service Officer

Client Service Officer

• Location: Multiple locations across Northern, NSW
• Multiple ongoing positions currently available in Charlestown, Newcastle, Lismore and Tweed Heads
• Salary: Clerk Grade 2/4, $ 77,795 -$ 90,001 pa plus superannuation & annual leave loading
• Great work-life balance -35 hour working week
• Generous leave entitlements including Flex Leave, flexible work practices and access to the Fitness Passport

About Us

Homes NSW directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

We are looking for Client Service Officer’s across multiple locations including Gosford, Wyong, Newcastle, Charlestown, Lismore and Tweed Heads.

We have multiple ongoing positions currently available in Charlestown, Newcastle, Lismore and Tweed Heads areas.

A Talent Pool will also be created for Gosford and Wyong locations which will move to a centralised location in Tuggerah this year.

Your Role

Are you passionate about helping others? This is the perfect opportunity for you!

As a Client Service Officer, you’ll be the first point of contact for individuals in need, guiding them through the housing system, offering support and solutions while connecting them to essential services. You’ll play a pivotal role in ensuring those at risk of homelessness receive the support they need.  

You’ll be part of a supportive, motivated team, focused on making positive changes in the community, empowering individuals and improving lives.

What you’ll do

In this role, you will be working closely with a range of support services and clients, either out in the community or in clients homes, delivering housing assistance tailored to their needs.

You’ll have the opportunity to be part of two key teams:

Our Access & Demand Team:

• • Assist with client enquiries in-person over the phone
  • Process and assess applications according to relevant legislation, policies, and procedures
  • Collaborate with the team to achieve key performance indicators (KPI’s) through shared goal setting
  • Ensure positive housing outcomes for clients, assisting them to maintain their tenancies
  • Use a range of technologies including various online communication tools and programs.
  • Engage with local outreach services and homelessness initiatives

Our Tenancy Team:

• • Visit tenants in their homes on a regular scheduled basis
  • Provide assistance to clients both in-person and over the phone
  • Process applications and enquiries using relevant legislation, policies, and procedures
  • Collaborate with the team to achieve key performance indicators
  • Build strong relationships with local community stakeholders to support tenancy sustainability
  • Using a range of technologies including IPAD, online phone system and online forms
  •  

What we’re looking for

In addition to the essential skills, we’re looking for someone who:

• • Can work independently and as part of a team
  • Has strong relationship building skills with internal and external stakeholders
  • Is committed to a culture of teamwork, excellence, and continuous improvement
  • Provides empathetic and client-focused customer service
  • Has the ability to utilise technology to support their work

Essential Requirements

• Current NSW driver’s licence

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 27th April 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Krystal Moores on 0477 861 449 or krystal.moores@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Raji Subramanian on 02 86887146 or email rajalakshmi.subramanian@dcj.nsw.gov.au 

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/