Senior Client Service Officer Specialist | Homes NSW | Northern NSW District

Senior Client Service Officer Specialist
Homes NSW | Northern NSW District

• Location: Northern NSW – Lismore / Tweed Heads / Ballina / Grafton
• Talent Pool Creation 

• Clerk Grade 5/6 $99,938 - $110,271 pa plus superannuation & annual leave loading
• Generous leave entitlements including flex leave
• Diverse and inclusive organisation

Your role

The Senior Client Service Officer Specialist (SCSO-S) assists clients in complex situations who require support in trying to get housing or who are trying to sustain their current tenancy. The SCSO-S builds strong relationships with the service sector and would suit an organised, adaptive and resilient person who is client-centered, and outcome focused. The SCSO-S provides advice and refers clients to appropriate support services in relation to a broad range of tenancy and property management services.

As a SCSO-S you could be working across a range of housing programs like the Rent Choice Suite (Start Safely, Rent Choice Youth) or Assertive Outreach. A SCSO-S will work within existing guidelines, policies and systems to increase efficiency and delivery service outcomes.

The SCSO-S is required to provide mentorship and support to the client service teams, including providing instruction, purpose and direction to Client Service Officers (CSO) and to demonstrate leadership qualities.

Working collaboratively with CSOs, Team Leaders and internal and external service providers, you will develop innovative strategies to deliver improved client outcomes, contribute to continual improvement in efficacy and add to the positive and collegial culture.

SCSO-S roles include a mixture of field work to engage with clients in situ and office-based work and attending meetings at sector partner’s offices. The Assertive Outreach work includes engaging with rough sleepers in early morning outreach group work with sector partners. A SCSO-S requires someone who is proactive, adaptive, ethical, and positive. Having exceptional time management and communication will keep you in good stead for a fast-paced and varied role. 

Assertive Outreach – Talent Pool Creation: A life as a SCSO-S in Assertive Outreach (AO) means working in collaboration with case workers in the Specialist Homelessness Services (SHS) organisations to go on early-morning patrols - being an early bird will assist you in this.

Working alongside nurses, mental health, NDIS, and drug and alcohol workers the SCSO-S assists clients in getting support they need with a view to long-term housing and tenancy retention. You will maintain various data sets with attention to detail to ensure AO operations run smoothly and efficiently, respond to rough sleeper flags and organise Temporary Accommodation (TA).

What we’re looking for

• Ability to work independently and manage your own work

• Excellent time management, communication and administrative skills
• Ability to establish and maintain relationships with internal and external stakeholders
• A commitment to teamwork, excellence, and continuous improvement
• Client service skills with an empathic approach to complex clients
• A strong commitment to customer service
• A strong commitment to a positive work culture
• Leadership skills and mentorship of others
• Creative and thoughtful responses to provide solutions to complex issues
• Ability to commit to early morning work a few times per week

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Applying for the role

When applying you will need to:

1. Submit a cover letter (maximum 1 pages) outlining how you meet the requirements and capabilities of this role and what experience you have had working alongside complex clients.
2. Attach an up-to-date resume (maximum of 3 pages)

Applications close 11:59pm AEST Sunday December 7, 2025 

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Melea Hibbins on 0476 815 346 or at melea.hibbins@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best please call Robbie Chiplen on 0417 615 644 or reach out via: Robert.Chiplen@dcj.nsw.gov.au   

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

 The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.