2x Project Officer

• 2x temporary full-time roles up to June 2026, with possibility of extension 

• Based in Lismore with flexible work arrangement options 

• Clerk Grade 7/8 ($110,266 – $122,058) plus super and annual leave loading 

About the role 

As the Project Officer within the Customer Engagement and Resolutions team in the Resilient Homes Program (RHP), you will be responsible for a range of customer engagement and support activities to support homeowners through the program.  

• Undertake face to face interactions with disaster impacted community members, including to attend home visits. 

• Prepare reports and briefs, coordinate resources, maintain project documentation and implement and monitor customer interactions. 

• Communicate with key internal and external stakeholders and support working groups, committees and consultations. 

• Source, collate and compile data and information to identify emerging issues and track and report on project progress 

• Identify opportunities for improving processes to streamline the journey for our stakeholders. 

What we’re looking for 

High calibre candidates will hold tertiary qualifications and/or relevant knowledge and experience. They will have significant experience in delivering high quality customer service to communities with a trauma-informed approach and coordination in a dynamic and politically sensitive environment.  

Strong candidates will have high attention to detail and can work confidently and collaboratively with a broad range of stakeholders. They will have autonomy in coordinating and managing work and making decisions on matters under their direct control. 

Courage and resilience, integrity and a customer service orientation are critical for this role, as are the abilities to manage priorities, influence and negotiate. 

For more information read the full Role Description.  

If you experience any issues with viewing the role description, contact Kathy Le via Kathy.Le@reconstruction.nsw.gov.au.  

About the Agency 

The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster. 

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders. 

Joining our team with a rewarding job in a community-driven agency is just the start. The Authority also offers: 

• Flexible working practices 

• Contemporary workspaces and technology 

• Access to learning and development opportunities 

• Employee assistance and wellbeing program (with a cool app) 

• Workforce that values inclusion 

• Competitive pay and conditions 

• Fitness Passport with a choice of 200+ gyms and pools across NSW 

To Apply 

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.  

Closing date: 11:59PM, Sunday 26th January 2025

Contact: Kathy Le, Talent Acquisition Specialist - Kathy.Le@reconstruction.nsw.gov.au 

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. 

Please contact people@reconstruction.nsw.gov.au if you would like an adjustment to assist you in your application.