Director Customer Engagement

• Temporary full-time opportunity for up to two years, with possibility of extension.  

• Role based in Lismore, with hybrid working arrangements. 

• Competitive Total Remuneration Package, commensurate with experience 

Are you passionate about making a real difference in your community? We’re seeking a dynamic leader to take on the role of Director of Customer Engagement. In this pivotal position, you will cultivate our efforts to connect with the community and drive the Northern Rivers Adaptation programs forward.  

What you’ll do as the Director Customer Engagement:  

• Engage with purpose: lead the planning and executive of community engagement initiatives that foster resilience in housing, land use and relocation strategies.  

• Deliver impact: ensure high-quality engagement processes that empower local communities to thrive amidst change.  

• Policy Innovation: play a key role in formulating and implementing policies that enhance program outcomes and strengthen community resilience.  

About You 

We are seeking and experienced and dynamic leader with: 

• Extensive experience in community and stakeholder engagement and complex issues resolution.  

• A proven track record in program and policy development.  

• Exceptional stakeholder and communication skills with the ability to build strong relationships and connect with diverse communities.  

• Demonstrated ability to lead and inspire teams, foster a collaborative and high performing culture. 

 
If you’re ready to lead with purpose and make a lasting difference, we want to hear from you! 

For more information read the full Role Description: Director Customer Engagement  

About the Agency  
The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster. 

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders. 
 
Joining our team with a rewarding job in a community-driven agency is just the start. The Authority also offers: 

• Flexible working practices 

• Contemporary workspaces and technology 

• Access to learning and development opportunities 

• Employee assistance and wellbeing program (with a cool app) 

• Workforce that values inclusion 

• Competitive pay and conditions 

• Fitness Passport with a choice of 200+ gyms and pools across NSW 

To Apply 

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.  

Applications close Sunday 1 December 2024 at 11:55PM. 

Should you require further information about the role please contact Kristie Clarke, Executive Director Northern Rivers Adaptation via Kristie.clarke@reconstruction.nsw.gov.au   

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. 

Looking for more information or assistance in applying? 

Great people come from all walks of life. At NSW Reconstruction Authority we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islander peoples, and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background or sexual orientation.  

Please contact people@reconstruction.nsw.gov.au if you would like an adjustment to assist you in your application