Project Officer - Customer Engagement

• Whole of Government Internal expression of interest 

• Temporary, Full-time up to 30 June 2026 

• Based in Northern Rivers with flexible working options 

• Salary relative to experience, and ranges from $110,266 to $122,058 + super 

Our Customer Engagement team within the Resilient Homes Program (RHP) is seeking expressions of interest for a Project Officer who excels in customer solutions for disaster-impacted communities.  

As a Project Officer, you will undertake a range of customer engagement and support activities to support disaster-impacted community members through the Resilient Homes Program (RHP). This includes providing advice, program updates, and navigating complex recovery policies to assist homeowners that have applied for RHP funding.  

Please note that this is a face-to-face role. 

For more information read the full Role Description: Project Officer 

About you 

High calibre candidates will have significant experience in delivering high quality customer service to communities with a trauma-informed approach and coordination in a dynamic and politically sensitive environment.   

• Track record of building strong collaborative relationships with communities and the business, and provide project and operational support in a community focused environment. 

• Ability to be flexible, show initiative and respond quickly when situations change. 

• Someone who can use facts, knowledge and experience to put forward recommendations and work collaboratively with stakeholders to meet agency objectives. 

About the agency  

The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster.  
 

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders. 

To Apply 

Please provide a copy of your resume and cover letter expressing your interest and suitability for the role.  

Applications close Wednesday 16th April 2025 at 11:55PM. 

Should you require further information about the role please contact Cristina Smith, Manager Customer Engagement via Cristina.Smith@reconstruction.nsw.gov.au  

Looking for more information or assistance in applying? 

Great people come from all walks of life. At NSW Reconstruction Authority we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islander peoples, and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background or sexual orientation.   
 

Please contact people@reconstruction.nsw.gov.au if you would like an adjustment to assist you in your application. 

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