Senior Project Officer - Customer Engagement

EOI – Senior Project Officer 

• Whole of Government Internal expression of interest 

• Temporary full-time – until 30 June 2026 

• Based in Northern Rivers with hybrid working supported 

• Salary relative to experience, and ranges from $125,693 to $138,510 + super 

Our Customer Engagement team within the Resilient Homes Program (RHP) is seeking expressions of interest for a Senior Project Officer.  

As a Senior Project Officer, you will be the go-to expert for deliver comprehensive customer recommendations and solutions to help communities members recover from disaster. You will specialise in case management, disaster funding policies and alternative dispute resolution.  

For more information read the full Role Description: Senior Project Officer  

We are seeking customer-focussed candidates with:  

• Strong skills in mediation and negotiation to effectively resolve people related disputes. 

• Ability to navigate complex policies to deliver effective recommendations for individuals applying for RHP funding.  

• Strong problem solving and analytical thinking skills to assess situations and develop effective resolution strategies.   

• Track record of building strong collaborative relationships with communities and the business, and provide project and operational support in a community focused environment.  

About the agency  

The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster.  
 

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders. 

To Apply  

Please provide a copy of your resume and cover letter expressing your interest and suitability for the role.   

Applications close Wednesday 16th April 2025 at 11:55PM.  

Should you require further information about the role please contact Cristina Smith, Manager Customer Engagement via Cristina.Smith@reconstruction.nsw.gov.au. 

Looking for more information or assistance in applying? 

Great people come from all walks of life. At NSW Reconstruction Authority we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islander peoples, and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background or sexual orientation.   
 

Please contact people@reconstruction.nsw.gov.au if you would like an adjustment to assist you in your application. 

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