Asset Performance Officer (Maintenance Solutions)

Location – Statewide with office location by Negotiation

Employment type – Ongoing Full Time

Salary – Clerk Grade 5/6, $97,027 - $107,059 + employer superannuation contribution and annual leave loading

Your role

Join a dynamic and autonomous virtual team to undertake investigative desktop assessments of complex and contentious maintenance matters. You will also be responsible for verifying contractor compliance with maintenance contract requirements, ensuring the effective delivery of works, and upholding high standards of asset management.

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart – including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

This role works in the Maintenance Solutions team and is responsible for the seamless service delivery to tenants ensuring that their maintenance concerns are effectively resolved, especially maintenance issues of a complex nature that require additional diagnosis, investigation and co-ordination of resources across Homes NSW to facilitate the required outcome. The role works with a team of staff with skills and expertise in asset maintenance who work in collaboration with the Maintenance Response Centre to deliver on the Maintenance Solutions team’s intent of providing first time solutions to tenant’s that report maintenance issues.

What you’ll do

As an Asset Performance Officer in the Maintenance Solutions team, you will play a pivotal role in delivering timely, accurate, and effective determinations on complex maintenance matters.

Your responsibilities will encompass a diverse range of tasks, including the appropriate delivery of works and develop action plans to address any work-related issues when necessary. Ensure compliance with Australian Building Codes, Housing Portfolio standards, policies, and contract requirements when assigning work to contractors and conduct timely, accurate desktop reviews according to the program and standards, maintaining thorough records of inspections and required actions.

Building and nurturing positive relationships with contractors will be paramount to facilitating effective inspection and maintenance programs, while also collaboratively resolving any compliance issues that may arise. Additionally, you will be responsible for reporting emerging issues to management and providing recommendations to continually enhance asset program delivery and minimise impacts.

If you're passionate about ensuring the longevity and adequate maintenance of social housing properties while fostering collaborative relationships within the community, this role offers a rewarding opportunity to make a tangible impact in NSW social housing.

What we’re looking for

• Sound experience or exposure in building maintenance, construction, or a related field, along with experience in contract administration, including preparing quotations or estimates.
• Strong knowledge of contract requirements, standards, and policies, with the ability to interpret and apply them effectively.
• Current working knowledge of Australian Building Codes.
• Relevant qualification and/or substantial experience in construction building maintenance and/or building construction, along with field inspection experience and the ability to measure performance against standards.
• Current NSW Driver’s License.

Click here to download the role description

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role:

1. Please outline your two strongest qualities in undertaking the Asset Performance Officer role. Could you demonstrate those strengths by a reference to an example when you used them to positive effect in achieving an outcome for the tenant and/or property.

Applications close Wednesday 7 May 2025 11:59pm AEST

Got a question?

If you’ve got a question about this role please contact Mitchell Kilpatrick on 0484 679 347 or at mitchell.kilpatrick@homes.nsw.gov.au  

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Leanne Chommanivong on 0438 631 489 or at Leanne.Chommanivong@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.