Manager Casework

Manager Casework

Location: Liverpool 
Full-time, x1 ongoing and x2 temporary opportunities
Grade 9 - $125,693 - $129,228 p.a. + superannuation and annual leave loading

Your role

Our After Hours Response Team (AHRT) situated within the Child Protection helpline are looking for committed, compassionate, courageous and resilient leaders with a passion to empower people to improve the lives of children and families in NSW.

AHRT provides a range of After Hours services working in partnership with parents and carers, extended family members, services to meet the immediate safety needs of children and young people. The AHRT works with regional on call teams to provide an after-hours child protection response across NSW, from 4.30pm to 6am on Monday to Friday and 24 hours on weekends and public holidays.

The Manager Casework role is all-embracing and it requires you to have a mix of knowledge, skills and values that will enable you to empower, mentor and provide strategic direction to a team of Caseworkers.

What you’ll do

As a Manager of our AHRT team, you will prioritise after hour responses and resource allocations for Caseworkers. You will nurture high quality work encouraging a culture of best practise methods amongst staff to improve the life experiences of vulnerable children, young people, and families at risk.

Your duties may include:

• Practising effective group supervision, leadership and individual casework coaching and feedback.
• Client record compliance through effective review and feedback mechanisms; preparation and review input to legal documentation, briefings and correspondence ensuring responses are accurate.
• Ongoing professional development and collaboration across the agency and with community partners.
• Contributing to operational and policy issues and change management strategies which support the agency goals and objectives.
• Consulting with management on a suitable course of action in matters that are sensitive, high-risk or business-critical.

What we’re looking for
 

• Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline.
• Extensive experience in applying best practice casework with children, young people and their families.
• Experience leading and managing teams in complex and challenging situations.
• A demonstrated understanding of trauma informed care and the impact poverty, trauma and violence has on children and their families.
• Current driver’s licence as occasional travel will be required.

Appointments are subject to reference checks and the following pre-employment checks:
 

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Knowledge from research and legislation is essential to help Manager Casework make difficult and complex decisions about the safety and development of children and families. Please describe a time where it was critical for you to refer to research and legislation in order to make a decision. What process did you go through and what was the result?
    
2. As a Manager Casework you will lead and manage a team of caseworkers who provide services to vulnerable children, young people and their families. Please describe how you have/would set performance expectations for a team and lead them to achieve these expectations.

Applications close - 11:59pm, Sunday, 9 March 2025.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Angela Tarlington on Angela.Tarlington@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on Peter.Luong1@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/