Senior Client Service Officer Specialist

Senior Client Service Officer Specialist - South West and Sydney District

Location – South West District and Sydney District

Employment type – Temporary opportunities available

Salary – Clerk Grade 5/6, $ $99,398 to $ $110,271 p.a. plus employers' contribution to superannuation and annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only.

Your role

This is a rewarding opportunity to create meaningful outcomes for Aboriginal and Torres Strait Islander clients with complex housing and support needs.

As an Aboriginal Senior Client Service Officer, you will provide tailored advice and support across tenancy, housing and property management services. You’ll work collaboratively with client’s, internal staff and external providers to ensure culturally responsive and effective service delivery. 

You will be part of a community focused team, working to support stronger, more inclusive housing outcomes and improved pathways for sustainable living.

Curious about what the role is really like?

Check out our "Day in the Life" video to see what it's like to work in this position:

https://www.youtube.com/watch?v=-Q3LfeSl19s

What you’ll do

• Provide advice to Aboriginal and Torres Strait Islander clients and their advocates to navigate complex housing needs.
• Deliver support in line with eligibility, client’s needs, and relevant legislation, policy and procedures.
• Collaborate with internal teams and external service providers to address complex client needs and deliver integrated services.
• Resolve complex tenancy issues and neighbourhood disputes; manage breach of tenancy agreements and represent Housing NSW at the NCAT.
• Coach client service team members to improve skills in assessing and managing clients, including those with complex needs
• Manage key client processes and systems, including transfers and arrears and monitor against team and district targets to optimise asset and business performance.
• Manage client accounts and oversee application and review of rental subsidies to ensure timely completion and compliance with current policy.
• Manage client information to ensure confidentiality, accuracy and integrity.
• Monitor workflows and identify work priorities, team development and training needs.

What we’re looking for

• Aboriginality - typically all or the majority of the work of an Aboriginal identified role will involve the development and or delivery of policy, programs and services which impact on Aboriginal people and or involve liaising directly with Aboriginal people and communities
• Strong customer service and communication skills, with a commitment to supporting Aboriginal and Torres Strait Islander clients
• Demonstrated cultural capability, including lived experience, strong community relationships and a sound understanding of historical impacts on Aboriginal communities.
• A current driver’s licence (unrestricted) and willingness to travel is required.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people <https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html>

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Thursday, 23rd October 2025 at 11:59pm AEST.

Got a question?

We’re hosting an online information session via Microsoft Teams on Wednesday, 8 October at 5:00 PM (AEDT).

This session will give you an overview of the role and what it’s like to be part of the team.

To join click here: SCSO - Identified Information Session | Meeting-Join | Microsoft Teams

For more information about the role or what it’s like to work for DCJ, please contact the hiring Sabrina Bachmann on 0437 230 304 or at Sabrina.Bachmann@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0402 600 846 or via Syvonne.pereira@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.