Team Manager

We are creating a Talent Pool to fill challenging and rewarding opportunities within our Child Protection Helpline

Location – Liverpool

Grade 8/9 – $118,296- $125,693 p.a. plus employer's contribution to superannuation and annual leave loading.

35-hour week, flexible work practices including hybrid work arrangements and shift allocation including weekends

Your role

The Team Manager role with the Department of Community and Justice (DCJ) Child Protection Helpline (Helpline) is responsible for leading, coaching and guiding a team of professional caseworkers to ensure the delivery of quality intake and initial assessment of child protection matters. Your role is essential in providing front line management and supervision of a Helpline team.

What you’ll do

As part of the DCJ Helpline team, you will manage and supervise a team of approximately eight (8) caseworkers that undertakes intake and assessment of information on significant child protection concerns.  You will lead and manage through group supervision, individual casework coaching and feedback to ensure the delivery of quality intake and initial assessment of child protection matters. 

You will work as part of a team of 6-8 Team Managers, which form part of a large unit at the Helpline. The Helpline plays an essential role in helping to ensure that children and young people are identified at being at risk of significant harm. You will be working in a 24/7 Contact Centre and shifts reflect operating requirements of the role.

You will lead a team of Helpline Caseworkers and create open cultures. You will seek out purposeful partnerships with internal and external practitioners and communities to improve practice and outcomes for children and families.  You have skills in critical reflection and analysis that models ethical and curious casework practice. You are committed to participate in continuous learning and professional development.

What we’re looking for

·       Someone who is experienced in leading, coaching and guiding a team of professional caseworkers to ensure the delivery of quality intake and initial assessment of child protection matters.

·       You are a resilient, self-motivated leader whose adaptability and ability to model ethical and curious casework is demonstrated.

·       You would also need to demonstrate a commitment to continuous learning and professional development as an ongoing priority for you and your team.

·       You will bring with you a suite of people management tools including collaborative practice, attendance and performance management, training, coaching and motivational supervision.

Your qualifications and experience

·       Tertiary qualifications in a Social Work, Psychology, Social Science Welfare or related discipline and or equivalent knowledge, skills and experience

·       Current driver’s licence

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

·       A challenging and rewarding career.

·       35-hour week, flexible work practices including hybrid work arrangements and shift allocation including weekends

·       Competitive pay and conditions

·       Training and development opportunities to build and maintain capabilities.

·       Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

·       Targeted Question 1: As a Team Manager, how would you promote a culture of critique and reflective practice to ensure child focussed casework to strengthen practice amongst your staff?

·       Targeted Question 2: As a Team Manager, you will be working alongside other Team Managers as part of a leadership team. On occasions you may be required to work together on projects and to achieve common goals. Can you tell me about a time where your ideas may not have been the same as others? What did you do in this situation, how did you manage this and what was the outcome?

Applications close: Tuesday 10 June 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager, Jeanne Mostoles on 0448826756 or at Jeanne.Mostoles@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Tina Baker on 02 9765 5369 or via tina.baker@dcj.nsw.gov.au.  

Visit Recruitment adjustments on the DCJ website to learn more.