Case Management Officer, Clerk Grade 5/6, St Heliers Correctional Centre

Case Management Officer

Corrective Services NSW

Location – St Heliers Correctional Centre (Muswellbrook)

Employment type – Temporary Full-time

Salary – $97,027 pa - $107,059 pa plus employer's contribution to superannuation and annual leave loading.

Your role

As a Custodial Case Management Officer at St Heliers Correctional Centre, you will be integral to the rehabilitation of offenders. This is a unique opportunity to apply evidence-based case management practices and work directly with offenders, helping them to create and follow through on intervention plans that reduce their risk of reoffending. If you are passionate about making a difference in the lives of others and contributing to community safety, this role is for you.

What you’ll do

As part of the dedicated case management team at St Heliers Correctional Centre, you will:

• Deliver a full range of case management services to offenders, ensuring all activities comply with relevant legislation, policies, and guidelines.
• Conduct assessments to identify risks and needs, developing personalised case plans to support offenders through their rehabilitation journey.
• Guide offenders using motivational interviewing and strengths-based approaches, encouraging positive behavioural changes.
• Collaborate with service providers to refer offenders to programs and interventions that align with their case plans.
• Monitor the progress of case plans and ensure compliance with judicial requirements, providing regular updates and reports.
• Engage with internal and external stakeholders to facilitate successful reintegration for offenders upon release, enhancing their transition back into the community.

What we’re looking for

• Proven experience in delivering evidence-based interventions for diverse offender groups, particularly those with complex needs.
• Expertise in using risk assessments and case management tools to develop targeted intervention plans.
• Strong problem-solving abilities, with experience in addressing challenging behaviours through behavioural interventions.
• Knowledge of contemporary correctional practices and a strong commitment to offender rehabilitation and reducing recidivism.
• Experience working collaboratively with multidisciplinary teams to ensure a cohesive and supportive case management process.
• Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role – or the capacity to complete Certificate IV in Correctional Practice (internal training offered by Corrective Services Academy, in accordance with specified timeframes)
• Tertiary qualifications and/or equivalent years of experience in human services fields is preferred.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety.

It serves a key function of the NSW Communities and Justice Sector by providing effective, safe and humane management of offenders both in custody and in the community CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close: Sunday 29th June 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Tim Bateman on 6542 4370 or at Tim.Bateman@correctiveservices.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Mayur Kaushik on 0467 174 016 or via mayur.kaushik@dcj.nsw.gov.au.  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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