Services and Programs Officer - EOI

Expression of Interest

Services and Programs Officer

Clerk Grade 5/6

Locations – St Heliers Correctional Centre

Employment Type – EOI –Temporary opportunity available

Salary – Clerk Grade 5/6 (starting at $97,027.00 plus Environmental Allowance superannuation + leave loading)

Join us as a Services and Programs Officer to make a positive impact by transforming lives through intervention.

We are dedicated to building a diverse and inclusive team and strongly encourage applications from Aboriginal candidates. Your unique insights and experiences are highly valued and will strengthen our workforce.

Working at St Heliers Correctional Centre

St Heliers Correctional Centre provides a collaborative and community-focused environment where your work directly impacts lives. Located in the vibrant Muswellbrook region, this facility serves a diverse population and is a vital part of our correctional system, offering you a meaningful role within a connected and supportive team.

Your role

As an experienced Services and Programs Officer (SAPO) at St Heliers Correctional Centre, you will lead the delivery of programs designed to reduce reoffending, drive positive behaviour change, and support the overall well-being of individuals who are incarcerated. Working within the Muswellbrook community, you’ll be guided by the local directorate while partnering closely with our Strategy & Policy branch to uphold high standards in program facilitation and service.

Through effective program delivery, you will directly contribute to addressing factors associated with offending and support positive change in behaviour, playing a vital role in our broader mission.

What you’ll do

As part of the Services & Programs Officer you will

• Conduct inductions, assessments, support, case management, and reporting.
• Facilitate group programs for people under supervision, focusing on positive behaviour change.
• Implement strategies and programs that promote well-being and ensure safety for individuals under supervision and the community.
• Provide individual interventions for individuals as required.
• Respond to critical situations by offering information, expertise, support, and referrals.
• Assist inmates with pre-release planning.
• Document and maintain case notes for all individuals.
• Collaborate with a wide range of stakeholders, including those incarcerated, families, multidisciplinary staff, and partnering agencies.
• Build networks with internal and external agencies to support positive outcomes for individuals incarcerated. 

What we’re looking for

• Experience as a Service & Programs officer
• Strong understanding of transition factors affecting individuals in the centre their families.
• Skilled in assessment, case management, and intervention with individuals demonstrating complex behaviours and attitudes.
• Experience and/or proven ability to deliver group-based interventions.
• In-depth knowledge of areas including drug and alcohol dependence, domestic violence, pro-criminal behaviours, and evidence-based interventions.

The ideal candidate will:

• Feel confident in leading group and individual sessions with diverse individuals who may display challenging behaviours.
• Act with integrity and resilience in response to challenges.
• Complete the Certificate IV in Correctional Practice.

Essential Requirements

• Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; and/or demonstrated relevant equivalent experience working with family, social, and/or drug and alcohol related issues
• Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role – or the capacity to complete Certificate IV in Correctional Practice (internal training offered by Corrective Services Academy) in accordance with specified timeframes
• Current driver licence with ability and willingness to travel throughout NSW
• Australian or New Zealand Citizen or Permanent Resident for ongoing appointments

Download the role description.

Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Tuesday 25th March 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kellie Pincott on 0419 093 811 or via kellie.pincott@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Mozhda Neamat via Mozhda.neamat@dcj.nsw.gov.au.      

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/