Case Management Officer

Case Management Officer

Corrective Services NSW

Location – Cessnock Correctional Complex

Employment type – Ongoing (Full Time)

Clerk grade 5/6. Salary $99,938 - $110, 270 plus employer’s superannuation and annual leave loading.

Are you someone who thrives in challenging environments, stays committed to long-term goals, and is passionate about serving the community?

Your role

As a Case Management Officer, you will work directly with inmates in a custodial setting to support their rehabilitation and reduce reoffending. You’ll develop and implement person-centred case plans using evidence-based assessments and motivational interviewing techniques, helping individuals engage in meaningful behaviour change.

By collaborating closely with Senior Case Management Officers and other stakeholders, you’ll ensure high-quality, responsive case management services that adapt to changing needs.

Successful applicants will be required to complete the following provided training: 

• Attend operational training and attain Certificate IV in Correctional Practice in line with agency timeframes and/or requirements.
• Critical training in security, work safe procedures and other role specific training. 

What we’re looking for

• Experience and/or relevant qualifications in case management, human services, or related fields
• Experience working with individuals from diverse backgrounds who may be facing complex challenges, including family, social, or drug and alcohol-related issues
• Strong organisational and self-management skills, with the ability to work both independently and as part of a team
• Resilience and emotional intelligence to confidently navigate complex and sensitive situations within a custodial environment
• Excellent communication and written skills, with the motivation to make a genuine difference in people’s lives

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety. It ensures offenders who are required to be held in custody are removed from the general community and placed in a safe, secure and humane environment. CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 21st November 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for CSNSW, please contact the hiring manager Ashleigh Carraro on 02 4050 6242 or at Ashleigh.Carraro@correctiveservices.nsw.gov.au .

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rosie Matamaki on 9765 3235 or via email rosie.matamaki@dcj.nsw.gov.au  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.