Client Service Officer

Client Service Officer

• Location: Newcastle & Lake Macquarie
• Clerk Grade 2/4, Base Salary range $ 77,795 -$ 90,001 pa plus superannuation & annual leave loading, plus other benefits
• Opportunities for learning, development, and career progression
• Generous leave entitlements including Flex Leave
• Tailored training to support you to be confident in your role
• Flexible work practices

Your role

Homes NSW directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

What you’ll do

As a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

You will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better housing outcomes for clients.

You will be working directly with a range of support services and clients in an outreach capacity either in the community, or in homes, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

Our Access & Demand Team:

• • Rostered shifts working with clients at the counter or over the phone
  • Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures
  • Working collaboratively in a team environment to achieve key performance indicators (KPI’s), with shared goal setting, open communication and coordinated efforts to ensure positive housing outcomes for clients.
  • Using a range of technologies including various online communication tools and programs.
  • Engagement and support of outreach services in local communities and homelessness initiatives for joint housing resolution.

Our Tenancy Team:

• • Visiting Tenants in their homes on a regular scheduled basis
  • Rostered shifts working with clients at the counter or over the phone
  • Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures
  • Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s) to ensure sustainable tenancies.
  • Using a range of technologies including IPAD, online phone system and online forms

What we’re looking for

In addition to meeting the essential requirements, the successful candidate will have the following:

• • Ability to work independently and manage your own work. Including working both independently and within a team environment
  • Ability to establish and maintain relationships with internal and external stakeholders
  • A commitment to a culture of teamwork, excellence, and continuous improvement
  • Client service skills with an empathic approach to clients
  • A strong commitment to customer service
  • Able to use technology

 Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

Essential Requirements

• Current NSW driver’s licence

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Homes NSW provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 1 page) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages).

Applications close   11.59 pm, Wednesday 9th April 2025

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Nicole Wrightson - Nicole.Wrightson@homes.nsw.gov.au 

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Raji Subramanian at 02 86887146 or email rajalakshmi.subramanian@dcj.nsw.gov.au 

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the Homes NSW website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the Homes NSW website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.