Customer Service Officer

Location: Orange Murrumbidgee Far West Western NSW District

Full-time - temporary opportunity

Clerk Grade 1/2 - $70,694 - $76,857 p.a. + superannuation and annual leave loading per year of service.

Your role

The primary purpose of this role is to provide support to a team Murrumbidgee, Far West and Western Client Service Office in Orange. The role involves a range of client and administrative services that contribute to the effective delivery of quality services across the District. 

What you’ll do

As a Customer Service Officer, you will support the delivery of administrative functions and provide high quality Customer service to our clients both in person and over the phone. 

You will have a strong customer service background, attention to detail and a high level of organisational skills.

What we’re looking for

• Customer service experience both in person and over the phone.
• Ability to organise work and prioritise workload in a busy work environment.
• A positive attitude and ability to work independently and collaboratively.
• Proficient in Word, Outlook and Excel.

Appointments are subject to reference checks and the following pre-employment checks:
 

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1: Please give an example of your experience managing multiple administrative tasks with competing deadlines.

• Targeted Question 2: Tell us about a time you have provided high quality customer service to clients on the telephone or in person

Applications close: Monday 02 December 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Neroli Saunders on 0437 874 541 or at neroli.saunders@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Tina Baker on 02 9765 5369 or via tina.baker@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/