Senior Client Service Officer

Senior Client Service Officer (Generalist)

Location: Based in Orange

Talent Pool creation for multiple locations across Southern & Western District including:  Bega, Coniston, Shellharbour, Bathurst, Dubbo, Parkes, Albury, Wagga Wagga, Griffith, Queanbeyan, Goulburn

Employment Type: 8-month Temporary full-time opportunity with possible extension

Salary: Clerk Grade 5/6, salary from $97,027 to $107,059 p.a. plus superannuation and employer annual leave loading

Your role

The Senior Client Service Officer plays a crucial role in not only providing advice and developing strategic partnership to support clients with complex support and housing needs to essential services. You will mentor and guide client service officers to enhance their ability to deliver exceptional service, driving to achieve sustainable housing outcomes to clients.

What you’ll do

In this role your responsibilities include:

• Collaborating with internal and external stakeholders to address complex tenancy issues, neighbourhood dispute and breaches.
• Proactively seek opportunities to uplift team capability.
• Manage client accounts, applications, and rental subsidies to ensure timely processing and compliance in line with policies.
• Oversee key processes such as client transfers, arrears and optimising workflow to deliver quality business performance.

What we’re looking for

We’re seeking for individuals that are committed to driving positive change, help clients with complex needs to thrive in a stable and supportive environment. You will also demonstrate:

• A high-level of communication and interpersonal skills to liaise effectively with various stakeholders and build long lasting relationships.
• Strong organisational and time management skills to manage competing client needs and case load.
• Ability to provide mentorship and training to develop team members.
• Competency in case management and a keen attention to detail.

For further information please click here to view the role description

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close:  Tuesday 04 February 2025 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Michelle Hanley on 0427 812 924 or at michelle.hanley@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Justine Clark on 0472 517 545 or via Justine.Clark@dcj.nsw.gov.au .  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/