Service Support Manager

Clerk Grade 5/6

Department of Communities & Justice

Talent Pool

Temporary

Location: Orange - Murrumbidgee Far West Western NSW District

We are creating Talent Pool to fill roles across Murrumbidgee Far West Western NSW District to be accessed for any future vacancies across those districts.

Salary:   $93,295 - $102,941 per annum Plus Employer contribution to Superannuation and Leave Loading per year of service.

• 4 weeks annual leave per year of service.
• Generous salary packaging options and other fringe benefits.
• Flexible work practices.

Opportunities for learning and development and internal career progression

Your role

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the CSC(s) and directly undertake some administrative functions, in addition to other duties.

What you’ll do

As part of a Community Service Centre, you will supervise a team in the provision of efficient, effective frontline, administrative and site management services and support to ensure client focused, consistent high quality service delivery across DCJ Community Service Centres (CSC).

What we’re looking for

Experience in managing a team in a high-pressure environment delivering services to vulnerable clients

A positive attitude with the ability to work independently and collaboratively

Developing team capabilities whilst supporting a culture of integrity and professionalism

Working through challenges with flexibility and solution focused outcomes

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

This is a temporary role in accordance with the Government Sector Employment Act 2013.

A Talent Pool will be created to fill similar roles for both ongoing and temporary opportunities if and as they arise

Appointments are subject to reference checks and the following pre-employment checks:
 

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Please describe a time from your recent work experience where you managed competing team priorities. How did you manage and allocate work tasks, monitor and support staff to ensure cohesive and effective delivery of services.  

2. What are your most effective techniques for supervising a diverse team with varying levels of skill and ability? Please provide an example of a time when you successfully implemented these techniques, including development and performance strategies.

Applications close: 03 May 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager, please provide HM contact details.

If you’ve got a question about applying or require an adjustment in the recruitment process, please, contact Tina Baker at tina.baker@facs.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.