Administration Officer

Administration Officer

Location - Parramatta

Employment type – Ongoing and temporary full-time roles for 12 months with the possibility of an extension

Salary - $82,193.00 pa - $90,001.00 pa, plus employer's contribution to superannuation and annual leave loading

Your role

One of the key principles guiding out-of-home care (OOHC) in NSW is that children’s safety and wellbeing benefit from stable, permanent placements.

As an Administration Officer, you will support either a dedicated team that undertakes and completes high quality and culturally responsive general foster carer recruitment, enquiries and support.

This is a full-time office-based role in Paramatta. There is an expectation that you are in the office up to 5 days per week.

What you’ll do

As an Administration Officer, you will:

• Manage the Fostering with DCJ Information Line and provide exceptional customer service during business hours.
• Manage a high-volume, fast-paced mailbox to support information flow, decision making and overall coordination for the team.
• Build positive relationships with internal and external stakeholders.
• Data entry and responding to emails within tight timeframes from broad stakeholders.
• Records management, travel and accommodation bookings.
• Meeting coordination, recording meeting outcomes.
• Prepare routine correspondence to support the effective operation of teams.
• Developing effective and efficient team processes and systems, as well as internal resources.
• Organisation and support for events for carers.

The HCEA Strategy Unit is made up of multiple teams who work together to achieve a reduction of the number of children and young people in high-cost emergency arrangements (HCEAs), scrutinise and reduce the costs associated with these arrangements and reduce the number of vacancies across the funded service system.

In addition, the project teams are working to increase placement supply and implement strategies to achieve stability within current out of home care (OOHC) placements.

Fostering with DCJ Team

The Fostering with DCJ team undertakes the authorisation of foster carers from the point of enquiry, through to eligibility screening, training, foster carer assessment, foster carer onboarding and support. The Administration Officer will support the team by managing a busy mailbox, allocating enquiries to team members, data entry, implementing the Fostering with DCJ Information Line as well as undertaking other administrative tasks to support the team’s core functions.

What we’re looking for

In addition to the essential requirements listed in the role description, the ideal experienced Administration Officers would have:

• Sound understanding of the child protection and OOHC sector
• Ability to engage and inform the public about the role of a foster carer and of DCJ
• Highly developed organisational skills and ability to work to tight timeframes
• Willingness to learn, and can answer general questions about all types of carer recruitment
• Hold knowledge of foster and relative/kinship carer assessment, authorisation and support
• Have experience with managing car and room bookings, procurement and flex sheets
• Experience recording on client information systems e.g. ChildStory, TRIM or other relevant platforms
• Experience with mailbox and phone line management
• Demonstrated ability to work collaboratively with other people, teams and stakeholders
• An eye for detail and ability to support resource development
• Experience using Microsoft Office Suite including SharePoint, Excel, MS Teams and PowerPoint

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1

In these roles you will be responsible for managing a busy mailbox, receiving phone calls from the public and undertaking administrative tasks to support the operational needs of busy teams.

Tell us about a time you have had to manage competing priorities and tight timeframes. How did you meet the needs of various stakeholders?

Targeted Question 2

In these roles you will be responsible for providing high quality customer service to staff across various grades, external stakeholders as well as the public who enquire about becoming a foster carer.

How would you deliver exceptional customer service to foster carer applicants, authorised carers, local caseworkers and your team to keep them positively engaged?

Applications close Monday, 14 April 2025 at 11:59 pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Tracey Webb, Manager, Fostering with DCJ Team on 0497 516 514 or at Tracey.Webb@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via anjy.fayad@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.