Associate Director Operations | Language Services | Multicultural NSW

Associate Director Operations – Language Services

• Location – Parramatta
• Employment type: Temporary full-time up to 30 June 2026 
• Grade: 11/12
• Salary: $145,378 - $168,130 pa plus employer contribution to superannuation and annual leave loading.

Your role

The Associate Director Operations is a critical service delivery role in the Language Services team that leads the delivery of operational services.  This role with the support of a strong senior leadership team, leads the transformation, transition and implementation of the existing service model to the future service model, including the introduction of digital services, integration of services and quality service standards to ensure optimal service delivery.

What you’ll do

The role operates as a change agent across Language Services, guiding and directing an operational team, onboarding new clients and services, focusing on growing the maturity level within the branch, ensuring the identification, development and implementation of both existing and new revenue opportunities, and improving access to service delivery through more user-friendly systems and processes.

What we’re looking for

• An operational leader who has the strategic knowledge and understanding of the principles of multiculturalism and a commitment to the provision of language services.
• Significant experience in managing the operations and delivery of services. In the translating and interpreting services would be an advantage.
• Sound experience in external stakeholder management and service performance analysis.
• Strong business acumen, critical thinking skills and experience in continuing process improvement.
• Demonstrated experience in effectively leading, coaching and managing teams. Sound networking, conflict resolution and relationship building skills.

In addition to meeting the essential requirements for this role the successful candidate will also demonstrate

• Highly developed problem-solving skills with an understanding of complex and diverse environments.
• The ability to respond quickly when situations change, while continuing to effectively engage stakeholders to ensure excellence in service delivery and customer engagement.
• The ability to switch between operational and strategic management styles as needed to optimise business outcomes for all.
• The ability to achieve results through the efficient use of resources and a commitment to quality outcomes.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on https://multicultural.nsw.gov.au/

We do work that really matters

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday, 23 February 2025 at 11:59 pm.

Got a question?

For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager Breda Diamond at breda.diamond@multicultural.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Robert Chiplen on 0419 448 753 or via robert.chiplen@dcj.nsw.gov.au .  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.