Case Manager

Case Manager

CVE Engagement and Support Unit

Location – Parramatta, flexible work arrangements are supported.

Employment type – 4xTemporary (11 months) / Full-time

Salary – Clerk Grade 7/8, $106,025 to $117,363 p.a. plus employers’ contribution to superannuation and annual leave loading

Are you looking to progress in your career but prefer client interventions over staff management? Do you enjoy learning new things and working within a highly experienced multidisciplinary team?

NSW Department of Communities and Justice (DCJ) is a great place to expand your career and grow your skills and knowledge. We are looking for experienced case managers, ideally with a background in social work or similar experience, who demonstrate proven ability to adapt their skills in working with adolescents and adults using evidence-based interventions.

The DCJ CVE Engagement and Support Unit is a specialised multi-disciplinary team within the NSW Department of Communities and Justice (DCJ) focussing on prevention and early intervention of violent extremist behaviour. The DCJ Engagement and Support Unit is recognised both nationally and internationally for the work conducted in the CVE.

ESU also contributes to national best practice in CVE interventions and works closely with both Commonwealth and NSW agencies and delivers three programs that included the Integration Support Program (ISP), Engagement and Support Program (ESP) and the Step Together Helpline.

The aim of ESU is to reduce the risk of violent extremism by providing early intervention and support to address social, psychological, or behavioural issues before they escalate to violent action. Our primary focus is on diversion in the first instance and disengagement, and the role involves active engagement and communication with key stakeholders, including GPs, families, NDIS, and other private practitioners and services, incorporating a trauma informed approach to working with individuals and families.

The Engagement and Support Program (ESP) is a voluntary based program. We are seeking experienced case managers who are interested in working with clients who have been identified as vulnerable to or engaging in violent extremism. ESP works with both youth and adults, and due to an increase in program activity we are seeking additional case managers. Positions available include the ability of ongoing roles and/or secondments as part of your professional development.

Your role

In this diverse role you will be working within an experienced multidisciplinary team to devise and implement evidence-based interventions for complex clients and their support network across Sydney metro and regional NSW.

You will work collaboratively with our partner agencies, stakeholders and other community organisations to assist our clients in reconnecting with their families and local communities promoting disengagement from violent extremism.

Your non-judgemental and curious approach will encourage clients to identify and achieve goals relating to areas such as enhancing coping skills, maintaining effective interpersonal relationships, increasing personal sense of identity, education and employment. 

You will enjoy engaging in ongoing professional development within an emerging space, actively contributing to the continued development of the case management role within the Engagement and Support Unit.

This position will also provide a range of targeted interventions and supports, including clinical mental health treatment, disability support and referrals to essential community services and resources. These interventions need to be provided in a comprehensive, integrated, and co-ordinated approach across various service systems and provide input to multidisciplinary assessments, interventions, and discharge plans within a biopsychosocial model.

What you’ll do

As part of the CVE Engagement Support Unit, you will be required to:

• Devise, coordinate, implement and evaluate case plans to facilitate engagement and case management interventions with the aim of disengagement from violent extremism
• Working closely with clients and their support networks, delivering evidence-based interventions for a broad range of complex client issues
• Establish and maintain effective partnerships with key stakeholders, agencies and community groups through consultation, liaison and education
• Provide client representation and case planning with other government and non-government agencies to ensure appropriate services for the client to address needs. This includes, not limited NDIS, mental health, learning and social development, employment etc.

• Prepare client updates, progress reports and letters for the courts.
• Present updates about your clients to the ESU multi-disciplinary team and report to a multi agency panel for feedback, advice and endorsement
• Work collegiately with our state and federal law enforcement partners.
• Deliver case plans, reports and updates within tight deadlines with competing priorities
• Be committed to ongoing learning and development in understanding of violent extremism and best practice in disengagement.

What we’re looking for
 

As an experienced case manager you will need to be confident, curious and resilient. You will have:

• Tertiary qualifications in a relevant field
• Demonstrated post study experience working with clients and their supports, including withcomplex presentations and adapting skills to new areas
• Highly developed time management and organisational skills with demonstrated experience in working autonomously with minimal supervision.
• Proven experience in working collaboratively within a multidisciplinary team, alongside other disciplines and external agencies
• Demonstrated commitment to professional development, quality improvement and evidence based practice
• Demonstrated written, verbal and interpersonal communication skills, including report writing, consultation skills and maintaining effective stakeholder relationships. Experience in contributing to program development, best practice, policy and procedures.
• Be committed to develop an understanding of violent extremism vulnerabilities, risks, and pro-social/protective factors in the role of disengagement.
• You must be an Australian Citizen, and able to acquire a National Security Clearance.
• This role will require a driver’s licence and willingness to travel within NSW regularly.

It is an essential requirement of the role that successful applicants are fully vaccinated and able to provide acceptable proof of vaccination status.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Wednesday, 25th September at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rachel Terry by email:  rachel.terry@justice.nsw.gov.au. 

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Alyxandra Highland on Alyxandra.Highland@dcj.nsw.gov.au.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/