Change and Engagement Manager - CTSD - Clerk Grade 11/12

Change and Engagement Manager

Digital Customer Experience

• Location – Parramatta and Sydney CBD with flexible working arrangements available
• Employment type – Temporary position (12 Months) – Full time (35 hours)
• Salary – Clerk Grade 11/12, Base Salary $145,378 – $168,130), plus employer’s contribution to superannuation and annual leave loading

Your role

The Change and Engagement Manager will lead the development and implementation of change management frameworks, communication strategies, and engagement plans for strategic projects and operational changes in NSW courts and tribunals. This is a great opportunity for a candidate who is passionate about driving transformation, fostering employee adoption, and managing impactful change processes, reporting directly to the Director, Digital Customer Experience.

What you’ll do

As part of the Change and Engagement team, you will design, manage, and deliver effective change management strategies for various projects and operational changes. You will lead stakeholder engagement, communication, and training efforts to ensure successful business change adoption.

You will also:

• Continuously improve change management tools, methodologies, and frameworks.
• Lead the development and implementation of communication strategies and learning plans to support transformation.
• Manage stakeholder relationships, ensuring their needs are integrated into change initiatives.
• Foster a culture of continuous improvement within the change management practice.
• Work as part of a dynamic, collaborative team and in an inclusive environment that values diverse perspectives and drives continuous improvement.
• Drive consistency and proactively support strategic initiatives in preparing for the impact of the changes being delivered by projects and programs.
• Decide on the appropriate balance between prioritising stakeholder requirements and the desired outcomes of projects and programs.
• Collaborate with stakeholders to oversee the identification and definition of change delivery.
• Drive change and communications management and capability uplift across a complex landscape.

What we’re looking for

• Experience in change management principles, methods, and tools, with a focus on system and process transformation.
• Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
• Knowledge of project management approaches and the phases of the project lifecycle.
• Ability to lead teams and foster a collaborative work culture in a fast-paced environment.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close: Sunday, 13 April 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Carolyn Bacchus at Carolyn.Bacchus@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at lois.jebin@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.