Client Service Officer - Courts Service Centre New South Wales

Location: Parramatta  

Employment Type: Temporary Full-Time (12-month contract with the possibility of extension)

Salary: $73,522 - $79,931 p.a.+ superannuation + annual leave loading.

Talent Pool: This recruitment will also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months.

Make a Real Difference Every Day

Join the Department of Communities and Justice (DCJ) and be part of a team that helps people navigate the justice system with empathy, clarity, and professionalism. As a Client Service Officer, you’ll be the first point of contact for clients seeking support and information—making your role essential to delivering fair and accessible justice services.

What You’ll Do

As part of the Courts Service Centre team, you’ll:

• Provide timely, accurate, and clear procedural advice to clients across multiple channels (phone, email, online).
• Identify client needs and help resolve inquiries with empathy and professionalism.
• Escalate complex matters and collaborate with senior officers and other justice agencies.
• Contribute to a supportive, high-performing team culture in a fast-paced, client-focused environment.

What We’re Looking For

• A passion for delivering excellent client service in a high-volume environment.
• Strong communication skills and the ability to explain complex information in plain language.
• Adaptability to new systems, policies, and procedures across various jurisdictions.
• Comfortable working in a busy call centre environment—able to handle a large number of calls while maintaining a strong focus on quality and teamwork.
• A collaborative mindset and commitment to continuous learning and improvement.

Download the Client Service Officer Role Description

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

Why Work with Us?

Inclusive and diverse workplace that values your unique background and perspective

Ongoing training and development to help you grow your career.

Generous leave entitlements and wellbeing support programs.

Want more information? Visit our website to see more information on Working for us.

Work that Really Matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Ready to Join Us?

To apply, click the Apply button and upload:

• Your resume (up to 4 pages)
• A cover letter (up to 2 pages).

During the online application process, you’ll be asked to provide a response to the following two questions:

Question 1: Describe a time when a client asked you a difficult question. What did you do to find the answer, and how did you explain it to the client? (Max 500 words)

Question 2: Describe a time when you had to deal with a challenging customer or client. What was the problem, and how was it managed? (Max 500 words)

Applications close: Sunday, 22 June 2025 at 11:59pm.

Got a question?

Contact the hiring manager Jania-Camille Baki on (02) 8831 4535 or at jania-camille.baki@justice.nsw.gov.au

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Natalie on 02 8688 7244 or at natalie.cummings@dcj.nsw.gov.au 

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/