Device Provisioning and Field Services, System Administrator, Field Services - Clerk Grade 7/8

Device Provisioning and Field Services,

System Administrator, Device Provisionin - Clerk Grade 7/8

• Location Parramatta CBD with access to hybrid work arrangements
• Full time temp opportunity for up to 12 months (35 hours per week)
• Salary from $110,266 to $122,058 pa. + super and annual leave loading
• Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

Your role

We’re seeking an ICT Device Provisioning Team Leader to manage and guide the Technical Support Officers, across multiple locations, platforms and technologies and guide the activities of Technical Support Officers responsible for the operational maintenance of the organisation’s ICT environment.

What you’ll do

• Allocate and prioritise incidents and requests, assigning tasks to staff to ensure timely resolution and compliance with SLAs.
• Resolve complex incidents, identify root causes, and implement solutions or preventative measures to ensure service availability.
• Regularly review system access, document compliance, investigate security breaches, and recommend preventive measures.
• Validate, confirm and audit Asset and/or Configuration Item (CI) records to ensure it is maintained in the agreed upon repository and accurate.
• Create and maintain support documentation to aid service restoration, minimize outages, and promote efficient, consistent methods within the team.
• Manage set-up activities for large-scale or complex configuration changes or deployments to the organisation’s information systems to comply with operational requirements.
• Analyse system performance and report findings to guide upgrades and decisions that reduce issues and improve service delivery.
• Monitor service delivery performance metrics and liaise with stakeholders and customers to ensure that SLAs are not breached.

What we’re looking for

• Proven experience in system administration and technical support leadership.
• Strong knowledge of multiple platforms, technologies, and enterprise applications.
• Excellent problem-solving skills to address and prevent service issues.
• Ability to balance competing priorities.
• Strong communication and stakeholder management skills
• A commitment to continuous improvement and team development.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Describe how you developed an understanding of an organisation’s policies regarding the use of technology and its provisioning. How did you apply this understanding to your day-to-day role? (max 300 words)

2. Describe the technical and/or soft skills you have which you believe makes you ideal for this position? Give some examples of how you have used these skills in your past work experiences (max 300 words)

Applications close 16 February 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Ravikash Ram ravikash.ram@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Stephanie Hughes on 02 8688 0027 or via stephanie.hughes@dcj.nsw.gov.au  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/