EOI - Assistant Property Rectification Project Officer

Assistant Property Rectification Project Officer – NSW Trustee and Guardian

Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity.

• 2x temporary full-time vacancies until 31 December 2025. 
• 35 hours per week.
• Location: This role is based in Parramatta. Flexible and hybrid working options available.
• Clerk Grade: 5/6. Base salary $97,027 p.a. to $107,059 p.a. plus superannuation and annual leave loading.

About us 
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an Executor, Attorney, Trustee, Guardian, or Financial Manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team
The Estate Management Division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee and Guardian is appointed as their Financial Manager by a Court or Tribunal. The division also oversees people who are appointed to privately manage the finances of another person.   
 
The Property Services team works with the Estate Management and the Estate Planning and Administration Divisions.

About the role
This role Supports Property Services and Property Rectification project teams to undertake a range of quality reviews including procuring relevant property related reports, research, analysis, evaluation, reporting, implementation, and administrative activities. This work informs practice improvement and supports the property rectification project to deliver positive customer outcomes, in line with operational plans, project priorities and objectives.

This role is also reviewing our portfolio to ensure all commercial and all properties over 2 hectares are correctly and adequately insured. 

This role is also part of a project team required to independently review property inspection reports, including safety and compliance reports and provide recommendations for repairs and maintenance to ensure insurance can be retained for customer owned properties.

During your day-to-day, you will:

• Assist in providing a range of project management and support services, including obtaining relevant property related reports, preparation of submissions and briefs, maintaining project documentation and implementing and monitoring project plans, to ensure project outcomes are achieved on time, on budget, to quality standards and within agreed scope, in line with established agency project management methodology.
• Collate documentation and records regarding relevant issues, policies and practices to ensure the delivery of project complies with agreed project management methodology.
• Undertake basic research and analysis in assigned project areas and contribute to the preparation of project briefs and customer related submissions to support informed decision making and planning.
• Assist the Property Services team to complete tasks and implement project plans to ensure agreed outcomes are achieved.
• Support managers in the designing and implementation of tools and processes to identify and analyse emerging trends and facilitate improvements to Estate Management service design and service delivery.
• Provide a range of secretariat and administrative services, including coordinating committee meetings and preparing papers, to support project management delivery.
• Work collaboratively with Estate Management teams to ensure processes are working effectively, establish ways to collaborate and meet regularly on customer matters; and contribute to quality assurance processes.
• Exemplify high performance through role modelling NSW Trustee and Guardian’s Customer Excellence Principles, values and behaviours.

For more information about the position, view the role description.

About you
Application is encouraged if you demonstrate the following skills, knowledge and experience:

• You will have strong stakeholder management skills as you will regularly work with customers and their families to support them with an understanding of property insurance matters and ensuring they are conducted in line with legislation and policy. 
• You will have the ability to manage competing priorities and work outputs to successfully generate favourable outcomes for our customers. 
• You can collaborate effectively as you will regularly engage with teams within NSWTG to provide and gain advice to deliver the best outcomes for insurance matters.
• You will have the ability to provide efficient and quality support to Property Officers.
• You have demonstrated experience in project management and/or property services

Sound like you? We would love to hear from you!

Essential requirements  

• Demonstrated experience in project management and/or property services.
• Understanding of NSW Trustee and Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.

What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply
To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• Answer the following targeted questions (maximum two pages): 

1. Give an example of a recent experience where you had to track your progress with a project or piece of work - Explain how you did this and what the result was.
2. How do you decide what gets top priority when scheduling project goals?

Read: writing your job application for tips with the application process.

Closing date
Applications close 11:59pm, Tuesday 8 April 2025.

For enquiries about the role, please contact Rana Khoreiche, Acting Manager Property Rectification via email: Rana.Khoreiche@tag.nsw.gov.au.

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email: Antonio.Caswell@tag.nsw.gov.au.

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months. 

Thank you for your interest in this role. We look forward to receiving your application.