Fraud Analyst

•        Ongoing full-time. 35 hours per week.
• Location: Parramatta. Flexible and hybrid working options available.
• Clerk Grade: 7/8 Base salary $110,266 p.a. to $122,058 p.a. plus superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
 

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The Financial Performance and Investments division provides a full range of financial services including budgeting, procurement, customer accounts and investment management services.

About the role

The role is responsible for detecting, investigating, and reporting fraudulent activities and financial crime across NSW Trustee and Guardian, in relation to our vendor and customer financial records which includes providing operational insights that can be acted on. This role effectively triages, investigates, and reports on potentially fraudulent transactions or activities, in line with business plans and objectives.

For more information about the position, view the role description.
 

About you

As a Fraud Analyst, you’ll be the forefront of safeguarding our financial integrity. Your keen investigative skills will be crucial in providing actional operational insights that drive our business forward.

Day-to-day, you will be:

• Exploring available data across NSWTG to continually develop and build out the detective fraud analytics framework. 
• Analysing data and evidence to determine the extent and nature of the fraud and owning data storage, management, analysis and visualisation.
• Assisting in establishing and regularly updating rules for detecting fraud, including ongoing optimisation of rules to minimise false positives and false negatives.
• Monitoring transactions and activities, setting alerts and undertaking analysis of transactional patterns to identify potentially fraudulent activities and anomalies.
• Triaging and investigating flagged activities and transactions to confirm whether they are fraudulent and undertaking the incident response process.
• Assisting in establishing a feedback loop to continuously improve fraud detection models and processes based on new fraud patterns.
• Generating regular reporting on fraud metrics, trends, and incident responses for internal stakeholders
• Staying up to date on emerging fraud trends and techniques.
   

If you have demonstrated experience in intelligence analysis, including querying of databased and visualisation methodologies, have experience in finance or have experience detecting financial crime, this is the role for you.

Sound like you? We would love to hear from you!

Essential requirements  

• Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry, such as computer science or data analytics. 
• Basic knowledge of SQL and databases.
• Basic knowledge Power BI.
• Advanced knowledge of Microsoft Word and Excel.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.
 

How to apply

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• answer the following targeted questions (maximum two pages):

1. Provide an example of when you have identified potentially fraudulent transactions or activities relating to financial records of a customer or organisation. What did you do? What was the outcome?
2. Can you provide an example of using data analysis to find patterns and anomalies at work? What tools and methods did you use to get accurate insights?

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Thursday 24th April 2025

For enquiries about the role, please contact Michael Lawliet, Fraud Detection and Analysis Manager via email michael.lawliet@tag.nsw.gov.au.

For enquiries about the recruitment process, please contact Shelli Allen, Talent Advisor on shelli.allen@tag.nsw.gov.au.

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.