Govt EOI - Technical Support Administrator

Expression of Interest - Technical Support Administrator – NSW Trustee and Guardian

Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity. 

• Temporary full-time role until 29 August 2025. 
• 35 hours per week.
• Location: This role is based in either Parramatta or Sydney. Flexible and hybrid working options available.
• Clerk Grade: 7/8. Base salary $110,266 p.a. to $122,058 p.a. plus superannuation and annual leave loading.

About us 
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team 
The Information and Technology division drives digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security, and information management services.

About the role
This role is an excellent opportunity for someone with a strong foundation in IT technical support and security who is ready to contribute meaningfully to a service-driven agency making a difference in people’s lives. If you’re excited about fostering a collaborative, results-oriented work environment, we’d love to hear from you!

This role will ensure the support is given to internal customers, through a range of tools to troubleshoot and resolve issues of moderate complexity across the organisational ICT environment, complying with service management policies and procedures. This role will be responsible for the delivery of tactical solutions to improve the IT experience across NSW Trustee and Guardian. 

As a Technical Support Administrator, you will:

• Provide quality IT support to internal customers, use appropriate tools and methods to address internal customer support queries and return internal customers ICT systems and networks to optimum efficiency in a timely manner. 
• Keep up to date with new technologies and systems to be well prepared to assist internal customers and identify opportunities for service improvements in application support activities. 
• Manage set-up activities for ICT devices and systems and monitor their performance to limit or prevent service downtime for end internal customers. 
• Through regular interactions with staff, identify recurring issues and work with the team to suggest system enhancements and bug fixes. 
• Develop, review and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages. 
• Establish and maintain stakeholder relationships through effective communication, negotiation and issues management to engage stakeholders and ensure project deliverables are met. 
• Perform regular technical maintenance of software and systems. This may include system patching, security incident response, backup management and system monitoring.

For more information about the position, view the role description.

About you
Application is encouraged if you demonstrate the following skills, knowledge and experience:

• A strong customer service attitude with excellent problem-solving skills
• Demonstrated track record in IT delivery through collaborative working and teamwork
• Previous experience in supporting Win10 and Office365
• Has a positive “can-do” attitude and be self-motivated.

Sound like you? We would love to hear from you!

Essential requirements  

• Knowledge and experience of the ITIL framework. 
• Experience providing IT support in a similar sized organisation.

What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities.
• access to Fitness Passport and employee assistance program, and annual flu vaccinations.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply
To apply for this role:

• complete the online application.
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability.

Read: writing your job application for tips with the application process.

Closing date
Applications close 11:59pm, Sunday 2 March 2025.

For enquiries about the role, please contact Saarah Rusaully, Platforms and Support Team Lead via email: Saarah.rusmaully@tag.nsw.gov.au. 

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email: Antonio.Caswell@tag.nsw.gov.au.

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months. 

Thank you for your interest in this role. We look forward to receiving your application.