Identified Senior Client Relationship Officer (Contracts)

Senior Client Relationship Officer (Contracts)

• 1x Temporary Fulltime role is available
• Locations – Parramatta with Flexible work arrangements
• Salary $106,025.00 - $117,363.00pa plus Super and annual leave loading (Clerk Grade 7/8)
• Industry leading training with ongoing career development and support

This position is open to Australian Aboriginal and Torres Strait Islander people only

About Role

An amazing opportunity is available within the Aboriginal Housing Office to develop active and collaborative working partnerships with Aboriginal Community Housing Providers (ACHP), key government stakeholders, community leaders, NGOs and clients and ensure effective services and programs are provided to Aboriginal communities and clients consistent with contracted standards.

What you’ll do

You’ll work in a high-performing team that works across all AHO teams.

You will build strong relationships and work in partnership with other key government agencies and various internal and external stakeholders. It’s an interesting and diverse role providing support and exposure to many different areas of the AHO.

You will also:

• Lead local implementation, support, service, communication, and improvement programs for ACHP contract management to ensure the needs of the community and our clients are met.
• Work collaboratively with the central contract management and compliance team and service delivery teams to ensure a co-ordinated approach to contract implementation and compliance management and enhance quality of service delivery.
• Develop a comprehensive understanding of ACHP performance to enable regional advice on property allocations and contract arrangements.
• Lead issue resolution process and client grievance process from inception to completion to ensure timely completion and compliance with current contracts and policies.
• Act as a senior local AHO representative and partner in the region building effective working relationships with Aboriginal Community Housing Providers, community leaders and tenants to better meet client needs.
• Contribute to business and performance planning at the regional level and plan activities and projects to ensure the team meets broader planning and service commitments, and own work plans, activity tracking and measurements of work schedule completion are completed according to agreed standards
• Provide sector education and guidance on contract obligations, requirements, performance criteria and compliance standards.
• Identify and review capacity building opportunities and issues with the capacity building team and regional team and implement agreed actions
• Seek out and actively manage key internal and external stakeholder relationships based on open and regular discussions and feedback, to ensure effective interface between program development, planning, service design and policy implementation.
• Meeting tight deadlines in an environment characterised by conflicting priorities and multiple stakeholders.
• Maintaining oversight of project progress and identifying issues and risks bringing them to the attention of business unit manager.
• Working across a range of programs, policies and systems to maximise team efficiency and service delivery outcomes
• Identifying key stakeholders and maintaining relationships which will support stronger communities and innovative/integrated service delivery for clients
• Managing and resolving contract performance issues and breaches whilst maintaining collaborative working relationships

What we’re looking for

• Demonstrated understanding of Aboriginal cultural beliefs and attitudes and of the socio-economic position of Aboriginal people within Australian society, and of their impacts in relation to housing. A thorough understanding of the Aboriginal political and historical impacts upon policy developments in NSW and nationally in relation to Aboriginal land rights, and Aboriginal land use.

Download the role description.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows.

Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying please visit Careers for Aboriginal people Https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We do work that really matters

About AHO

The Aboriginal Housing Office (AHO) is part of the Department of Communities and Justice (DCJ) 

The AHO is a statutory authority, established under the Aboriginal Housing Act 1998 (NSW) and plans, administers, and expands the policies, program, and asset base for Aboriginal housing in NSW. 

The AHO works in partnership with Aboriginal Community Housing Providers (ACHP) and Aboriginal communities in delivering housing program and developing housing policy and standards. AHO has also strived to build the skills of Aboriginal people in the sector to improve the management of both their properties and their organisations for a better tomorrow for everyone.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

Are you ready to join us?

Click apply you will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role.

Applications Close Monday 10th of June 2024 11:59AEST

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager, Alison Owens via email at  alison.owens@aho.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Nancy Girgis via email at Nancy.girgis@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)

Thank you for your interest in this role. We look forward to receiving your application