Injury Management Support Officer

Injury Management Support Officer

Location: Parramatta

Employment type:  Temporary up to 12 months

Salary: Clerk Grade 3/4 , $82,193 to $90,001 plus employers’ contribution to superannuation and annual leave loading

Your role

As an Injury Management Support Officer you will assist the Injury Management (IM) team with a range of administrative activities and projects to contribute to the effective management of claims and return to work programs to support injured workers to recover at work.

What you’ll do

As part of the Injury Management Team within People, you are responsible for but not limited to:

• Provide administrative support within injury management services, including return-to-work programs, to contribute to positive outcomes for the employee and ensure cost effective management of compensable claims.
• Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
• Assist with workers compensation claims and coordinating independent medical assessments for the injury management team.
• Provide support researching and updating IM policies, procedures and guidelines.
• Update and maintain the system, project plans and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Liaise with internal and external stakeholders to assist the injury management team with their case management. 

You'll work as part of a team of Injury Management Officers in a hybrid work environment.

What we’re looking for

The successful candidate must demonstrate strong capabilities in:

• Knowledge and understanding of current NSW workers compensation legislation. Previous experience as an Allied Health Professional or Nurse or Return-to-work Coordinator and case management experience would be beneficial.
• Show a strong commitment to the Recovery at Work program/process; and a genuine interest in working with injured workers to establish favourable outcomes for all parties. 
• Strong communication skills with the ability to have courageous conversations with injured workers and managers to enable positive outcomes. Ideally, you’ll be customer focused, with the ability to develop strong links with the business and stakeholders. 

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday, 18th May 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Dina Elishapour, Manager, Injury Management Operations on 0459 580 894 or at dina.elishapour@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 9765 5046 or via thikimyen.nguyen@dcj.nsw.gov.au   

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.