Manager - Infrastructure Support Services

Manager, Infrastructure Support Services

Location: Parramatta (hybrid working), a mixture of working from office and home

Employment type: Ongoing Full time

Salary: Clerk Grade 9/10 ($120,859 - $133,183 pa), plus employer’s contribution to superannuation and annual leave loading

Your role

The role will collaborate with stakeholders to effectively manage the Infrastructure Support Services (ISS) Agreement, focusing on supplier relationships, stakeholder engagement, contract performance, and risk management. Day-to-day responsibilities include monitoring compliance with contract objectives and key performance indicators, addressing issues proactively, and ensuring alignment with the established framework and principles outlined in the agreement. This involves facilitating communication, resolving challenges, and driving continuous improvement to achieve contract goals.

The Infrastructure and Assets branch within Corporate Services fosters a collaborative and supportive environment where teamwork and innovation are highly valued. The team is comprised of dedicated professionals focused on delivering high-quality outcomes through effective supplier and stakeholder engagement, performance monitoring, and risk management. The unit emphasises accountability, continuous improvement, and alignment with organisational goals, providing a dynamic and inclusive workplace where success is driven by shared commitment and mutual respect.

What you’ll do

As part of the Infrastructure Support Services team within Infrastructure and Assets, you will be responsible for but not limited to:

• Maintain and manage frameworks, systems and solutions to improve the efficiency of the contract management function and enhance supplier relationships and deliverables.
• Manage and maintain assurance processes to support the effective scoping, pricing, and delivery of services through the contract.
• Support complex and sensitive negotiations for contract variations, contract renewals and claims/disputes to deliver better procurement outcomes and mitigate commercial risks in conjunction with DCJ legal advice.
• Provide leadership and effective management of the contract with the Infrastructure Support Services team to deliver a high-quality contract management service to the organisation and stakeholders.
• Provide sound advice to DCJ’s delivery and operational stakeholders on the formulation of scope for services delivered under the contract, as well as strategies to manage supplier performance and development, improve future contract outcomes and support effective contract management.
• Establish and maintain stakeholder and supplier relationships to identify and minimise risk, resolve issues as they arise and maximise value from the contract.
• Ensure that the contract’s governance and reporting requirements are aligned to DCJ and I&A, are managed and administered including currency of asset condition data which is integrated into the DCJ asset management system/s.
• Develop skill using the contractor’s performance reporting tool and dashboards to inform contract improvements.

Essential requirements

Tertiary qualifications in a related discipline and/or equivalent knowledge, skills, and experience with demonstrated commitment to ongoing professional development.

What we’re looking for

• Extensive experience in contract and performance management with a preference for large-scale infrastructure environment.
• Demonstrated capacity to lead contract negotiations and co-ordinate contract KPI reporting.
• Knowledge and understanding of the NSW Procurement framework, procurement governance or best practice procurement policies.
• Demonstrated problem solving and critical thinking skills with the ability to provide clear direction, and foster transparent communication with internal and external stakeholders
• Experience managing a small team with strong contract management skills

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Monday, 23rd December 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sean Hatter, Senior Contract Manager, ISS on 0482 799 893 or at sean.hatter@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 9765 5046 or via thikimyen.nguyen@dcj.nsw.gov.au   

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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