Product Analyst CIMS

Product Analyst

• Location Parramatta CBD with access to hybrid work arrangements
• Temporary full-time up to 12 months
• Grade – Clerk Grade 7/8
• Salary - $110,266 pa to $122,058 pa. + super and annual leave loading
• Diverse and inclusive organisation with generous leave entitlements including flex leave

Your role

Are you passionate about supporting youth justice initiatives? We’re seeking a knowledgeable and dedicated Product Analyst to enhance our ICT support for users in our Youth Justice Division.

You will be responsible for providing broad-ranging support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues and service requests of moderate to high complexity across the organisation’s ICT environment.

What you’ll do

• Collaborate with product managers, engineers, and testers to define key performance indicators (KPIs) and measure feature impact.
• Ensure user access rights and privileges are appropriately assigned, adhering to organisational policies and standards.
• Understand and use available technologies to maximise efficiencies and effectiveness
• Strong commitments to accurate workings within the application. Continuously update your knowledge of Youth Justice legislative requirements, court imposed custodial and community supervised orders as well as intervention programs to help prevent young people from offending. The CIMS application, and the NSW judicial system related to young offenders.
• Translate complex data into clear, actionable insights and recommendations.
• Continuously evaluate data quality and advocate for improvements in data tracking and instrumentation
• Support product development cycles with data at every stage—from discovery to post-launch evaluation.

What we’re looking for

• Proven experience in providing Tier 2 support, with a strong ability to troubleshoot and resolve issues effectively.
• Strong analytical skills with the ability to interpret complex datasets and extract actionable insights.
• Excellent communication and collaboration skills to work effectively with diverse teams and stakeholders.
• Experience with data tools such as SQL, Excel, etc.
• Understanding of the NSW Judicial System relating to reducing Young Offenders anti-social behaviours and the responsibility of Youth Justice to uphold this.
• A current Working with Children Check (WWCC)

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 3 pages).

Applications close Wednesday, 21 May 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Md Alfes Ullah alfes.ullah@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at poppy.sgro@dcj.nsw.gov.au   

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.