Program Manager (Program Delivery), Operation Specialist

Program Manager (Program Delivery), Operation Specialist

Location: Parramatta

Employment type: Temporary up to December 2026 and a Talent pool will be created to fill future vacancies over the next 18 months

Salary: Clerk Grade 9/10, $125,693 to $138,510 pa, plus employer’s contribution to superannuation and annual leave loading

Your role

This role is an integral part of our team and our vision for transforming our workplaces. Reporting to the Senior Manager, Workplace Transformation, the role is responsible for managing and coordinating the development, implementation and evaluation of complex projects to achieve project outcomes and support the achievement of organisational objectives.

This is a unique opportunity to challenge yourself and expand your project/program management capability, which will provide you with valuable knowledge, insight and experience into best practice program and project management processes, governance, systems and tools. 

You will be working with a diverse and inclusive team in a flexible and agile working culture. There will be plenty of opportunities to take your skills to the next level.

What you’ll do

As part of the Workplace Transformation team, you will work closely with our valued stakeholders to understand and document their unique requirements and investigate creative and new ways to support them to work in an agile workplace, whilst maintaining business operations.

To deliver our projects, you will work collaboratively with our partners at Property & Development NSW, Public Works Advisory, internal and external information technology expertise and other delivery partners. You will work closely with our Project Management Office (PMO) to track and deliver your projects to the expected quality, time, and budget.

In this role you will look for opportunities and apply an innovative approach to problem solving, keeping a focus on evolving risks, and known issues, considering financial, safety and time impacts in recommendations you make for resolution.

You will develop and maintain project plans, including documentation of project scope, objectives, deliverables, key milestones, timelines, schedules, internal and external resources, project dashboards, etc

You will work with your team members to develop reports or communications materials to keep our stakeholders up to date with activity and collate relevant documentation and records.

Our team are outcomes focused, passionate, driven and committed to supporting our organisation to achieve this transformation. We take pride in working with transparency, building trust and always working with our customer's needs front of mind.

What we’re looking for

The successful candidate must demonstrate strong capabilities in the:

• Managing and overseeing all aspects of project planning, development, and implementation for a range of projects, including developing project plans, coordinating resources, managing budgets, meeting reporting requirements, and supporting project-related activities, to ensure project outcomes are achieved on time, on budget, to quality standards and within agreed scope in line with established agency project management methodologies.
• Establishing and maintaining stakeholder relationships through effective communication, negotiation, and issues management to engage stakeholders and ensure project deliverables are met
• Managing a project team(s), ensuring compliance with governance and quality requirements, to successfully deliver all key project milestones and outcomes
• Undertaking research and formulating recommendations to support evidence-based project planning and decision-making
• Providing advice and information to stakeholders on emerging project issues and supporting project development and delivery in line with established plans, budgets, timeframes, policy objectives and other project and priorities.
• Deep understanding of the technical aspects of workplace technology including hardware and infrastructure, workplace software and application, network, cyber security, IT service management and emerging workplace technologies.
• Experience in implementing and delivering Microsoft Teams Rooms (MTRs) and other Audio-Visual solutions, network infrastructure, end-user device deployment and other workplace technology applications for office fit-out projects.
• Monitor and evaluate all aspects of workplace technology implementation, including risks, issues and contingency management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and deliver project outcomes
• Develop and drive consistent workplace technology service implementation using technology standards and lessons learnt, partnering with internal and external technologies and service expertise.
• Strong ability to develop and drive new innovative workplace technologies

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday, 16th February 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Anthony Jiang, Senior Program Manager at Anthony.Jiang@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 9765 5046 or via thikimyen.nguyen@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/