Program Support Officer

Program Support Officer

Location – Parramatta Hybrid

Employment type – Temporary till 30 June 2028, multiple positions available

Salary: Clerk Grade 3/4, $ $84,659 - $92,701 per annum + superannuation

Your role

Homes NSW is a division of the Department of Communities and Justice. It brings together the housing and homelessness functions of the Department of Communities and Justice, the NSW Land and Housing Corporation, Aboriginal Housing Office and key worker housing functions from across government all under one roof. 

Homes NSW leads work to deliver more social and affordable housing, end the cycle of homelessness, and deliver quality public housing to our 262,000 tenants across NSW. 

The role will be responsible for assisting the Compliance Program team as required in the effective and efficient delivery of the Compliance Programs (Fire Safety, Property Assessment Survey, Detailed Property Assessment Surveys and Change of Use and the like) and upgrade works. This team will also respond to any ad hoc requests and provide assistance for program or project related to compliance and upgrade works.

What you’ll do

Your role will include:

• Contribute to the implementation and coordination of compliance and upgrade related work that deliver effective business unit outcomes and meet client service delivery needs.
• Follow instructions to prepare project reports and documentation effectively and efficiently for Manager(s), Quality Assurance Officers, project officers and key stakeholders to communicate a range of matters related to compliance and upgrade works, and deliver project progress information, reports, commentary and solutions to compliance project issues in a manner that contributes to positive relationship maintenance and supports an ongoing effective and efficient working environment.
• Develop, manage and maintain large property databases and spreadsheets related to the compliance and upgrade programs and continually update the project statuses in a systematic and accurate manner.
• Coordinate with the other key internal and external stakeholders such as building contractors in regard to the non-access issues related to the compliance and upgrade programs. Participate and provide input to research and project-driven assistance and support for auditing processes, plans and procedures to contribute to enhanced practice and continuous improvement.
• Provide project information, support, identification and notification of issues/complaints and report as needed on process awareness to assist the compliance and upgrade team(s) to work effectively with new suppliers, contractors and consultants as required to ensure client satisfaction, timeliness and efficiency in project delivery and implementation.
• Provide assistance to the Managers, Project Managers and Project Officers within the compliance and upgrade teams in order to create new vendors, raise purchase orders and collate and process invoices accurately using the LAHC financial systems and processes within the strict timeframes.
• Draw and provide accurate reports on the financial and physical status of the compliance and upgrade programs using the corporate systems. Accurately complete particular aspects of projects and implementation to ensure successful project milestones are met.
• Participate in collaborative team discussions to capture, report and document advice and feedback on audits, project outcomes, solutions and project progress related to the programs delivered by LAHC and as requested by manager(s), and participate in the training programs to enhance and continuously improve the operational knowledge of new and improved systems and technology.

What we’re looking for

• Relevant administration/business qualifications in office management and senior administration roles and/or relevant experience.
• Strong administrative and demonstrated experience in supporting project and/or project teams
• Strong written and verbal communication skills with the ability to liaise with a range of stakeholders

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Wednesday 3 June at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact Jignesh Patel at Jignesh.Patel@homes.nsw.gov.au or 0421 574 942

If you’ve got a question about applying or would benefit from an adjustment in the or  process to help you perform at your best (including an alternate method submission of the application), please call Katie Hardy on 0447 204 182 or katie.hardy@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.