Property Officer (Vehicles, Claims & Compliance)

Property Officer, Insurance & Vehicle Claims and Compliance - NSW Trustee and Guardian

• 2 x Temporary full-time positions up to 31 December 2025.
• 35 hours per week.

• Location: Parramatta. Flexible and hybrid working options available. Parramatta Office 5 days per week initially for training purposes.

• Clerk Grade: 3/4. Base salary $82,193 p.a. to $90,001 p.a. plus superannuation and annual leave loading.

About us:

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity:

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team:

The Financial Performance and Investments division provides a full range of financial services including budgeting, procurement, customer accounts and investment management services.

About the roles:

Vehicle Claims and Compliance:

This is an exciting opportunity that will see you:

• Handling a range of duties relating to customer vehicles including sales, purchases, insurance, registration and CTP renewals.
• Accessing required systems and processes to support the management of customer properties and vehicle matters, and actively suggest improvements.

Insurance:

• The Property Officer is responsible for the set up and renewal of property insurances, property valuations and administrative duties relating to customer owned properties. The role has a good understanding of when to escalate more complex matters to the Principal Property Officer.
• Accessing required systems and processes to support the management of customer properties and actively suggest improvements.

These roles will challenge you to manage high-volume caseloads with competing demands and priorities, liaise with external service providers, and provide excellent customer service by attending to complex enquiries and assisting customers with limited capacity to unite in finding best solutions.

For more information about the position, view the role description.

About you:

Application is encouraged if you demonstrate the following skills, knowledge and experience:

• Solution-focussed individual with thorough understanding of the processes involved in buying, selling, transferring, registering and insuring motor vehicles or obtaining and renewing home and contents insurance for customer owned properties.
• Experience with effectively managing external service providers related to vehicle purchases, sales, insurance, claims and compliance.

• Has experience and is passionate about supporting people with disability, vulnerable or older people.
• Is an excellent communicator with the ability to work effectively with customers with a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system.
• May be required to travel to different locations within NSW.

Sound like you? We would love to hear from you!

Essential requirements:

• Proven experience in coordinating and managing a high-volume of matters related to vehicle insurance, claims and compliances or managing home and contents insurance.
• Capacity to effectively manage external service providers related to vehicle insurance, claims and compliance and insurance.
• Understanding of NSW Trustee and Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one to one review sessions for calls and emails.
  

What we offer:

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• Work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing).
• Various leave options (recreation, parental, and flex leave of up to 24 days per year).
• Career development including study leave and acting opportunities.
• Access to Fitness Passport and employee assistance program, and annual flu vaccinations.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply:

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• answer the following targeted questions (maximum two pages):
  
  

1. Provide an example of when you had to manage multiple high-priority tasks? How did you ensure that all tasks were completed accurately and on time, while maintaining excellent communication with both internal and external stakeholders?
2. Can you give an example of a time when you identified a potential problem before it became a significant issue? How did you address it?

Read: writing your job application for tips with the application process.

Closing date:

Applications close 11:59pm, Wednesday 2nd July June 2025.

For enquiries about the role, please contact Nick Hannigan, Principal Property Officer via email nick.hannigan@tag.nsw.gov.au.

For enquiries about the recruitment process, please contact Amy Cross, Talent Advisor on amy.cross@tag.nsw.gov.au.

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.