Senior Client Liaison Representative - Aboriginal and Torres Strait Islander

Senior Client Liaison Representative

Location – Parramatta

Employment type – Temporary – Fulltime

Salary - $79,032.00 - $86,539.00 Plus Superannuation and leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people

Your role

This role plays a critical role in providing the first point of contact for victims of crime with Victims Services.  Responding to inbound calls, you are responsible for providing a high level of service and support through the provision of information, advice and referrals directly to victims.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply.

What you’ll do

The position holder is required to act with professionalism, objectivity and integrity to:

• Work in a trauma-informed way to ensure that the needs of the client are holistically addressed
• Answer highly sensitive calls directly from traumatised victims of crime
• Deliver a high level of client service and support for victims of crime and ensure a timely service that exceeds client expectation in an inbound call environment
• Take ownership for the client experience, providing first contact information and referrals to other services where necessary
• Work collaboratively across Victims Services to ensure the effective delivery of the Victims Support Scheme, and to identify and respond to opportunities to improve our policies, procedures and practices
• Achieve and exceed all key performance indicators and performance targets
• Be aware of and comply with all relevant legislations and regulatory framework

What we’re looking for

• An Identified Aboriginal and/or Torres Strait Islander person who will be the first point of contact on the Aboriginal Contact Line for Victims Services.

• Ability to support Aboriginal and Torres Strait Islander clients in a culturally safe and appropriate way to improve client accessibility and outcomes.

• Business hours for Victims Services are between 9:00am and 5:00pm. You must be available to work between these times.

• Ability to maintain self-wellbeing in an environment that exposes staff to information that is sensitive and confronting.

As an Identified role, this position is open only to Aboriginal and Torres Strait Islander persons, Australia’s First Nations people

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

Information about accepting a role with Court Services and the potential hazards.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 20 October 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Lisa Donohoe via lisa.donohoe@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Matthew Oakley via Matthew.Oakley@dcj.nsw.gov.au.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/