Senior Manager, Knowledge, Information and Engagement - Legal Operations - Clerk Grade 11/12

Senior Manager, Knowledge, Information and Engagement

Legal Operations

• Principal location – Parramatta - Flexible working arrangements may be negotiated.
• Employment type – Ongoing position – Full time (35 hours)
• Salary – Clerk Grade 11/12, Base Salary ($145,378 – $168,130), plus employer’s contribution to superannuation and annual leave loading

Your role

This is a unique opportunity to play a pivotal role in supporting the General Counsel and Director of Legal Operations within DCJ Legal. You will contribute to the efficient and effective operations of DCJ Legal, playing a key role in shaping its future operating model and leading innovation. By driving continued innovation, service delivery, and leveraging technology, data analytics and knowledge management, you will help enhance legal operations that benefit DCJ Legal and its clients. This is a great opportunity to be part of a transformative team focused on innovation and efficiency in legal service delivery.

What you’ll do

Leading the Knowledge, Information and Engagement functions within Legal Operations, DCJ Legal, you will manage key projects and operational activities, contributing to the development and implementation of business plans, budgeting, and strategic initiatives. You will oversee the efficient use of DCJ Legal’s practice management system to improve data analysis, reporting, and legal matter management. Working with internal and external stakeholders, you will help identify emerging legal technology trends, improve business processes, and implement a knowledge management system across DCJ Legal.

You will also:

• Utilise technology and digital innovation to improve operations and meet reporting standards and accountabilities, leveraging available resources for maximum efficiency.
• Support the General Counsel and Director of Legal Operations in a wide range of operational and management responsibilities to enhance the operations of DCJ Legal.
• Contribute to the development of business and strategic plans aimed at continued innovation and effective service delivery.
• Contribute to the management of legal budgets, external spend, and reporting processes to ensure financial efficiency.
• Lead the creation and implementation of procedures that streamline legal service delivery and improve efficiency.
• Lead staff engagement initiatives such as induction, training, and wellbeing programs, fostering professional development.
• Conduct research and analysis, utilising DCJ Legal’s practice management system to support key projects and operational improvements.
• Collaborate with other DCJ divisions and cluster agencies, facilitating the provision of services to the Attorney General, Cluster Ministers, and Departmental Executive.

What we’re looking for

• Appropriate tertiary qualifications in a related discipline and/or equivalent knowledge, skills, and experience in legal operations with demonstrated commitment to ongoing professional development. 

• Working knowledge and experience of  practice management systems, software programs and knowledge management systems. 
   
• Experience in leading projects as the senior business representative.

• Sound knowledge and experience of Government policies and procedures, or demonstrated ability to acquire such knowledge within a reasonable period. 

Appointments are subject to reference checks. This role also requires the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close: Sunday, 23 March 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Thayalini Wigneswaran at thayalini.wigneswaran@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at lois.jebin@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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